[Hiring] Genesys Cloud Access Management @Humana

Role Description

Become a part of our caring community. The Genesys Cloud Access Management supports the design, implementation, administration, and optimization of the Genesys contact center platform in support of the Humana Military organization. This role contributes to the development and execution of contact center and customer experience strategies while ensuring seamless integration with existing IT and telecommunications infrastructure.

This Genesys Cloud Access Management position supports Humana Military's customer engagement and contact center technologies by administering, securing, and optimizing the Genesys Cloud platform with a primary focus on access management, user lifecycle administration, and platform governance.

• Provisioning and deprovisioning user accounts
• Managing roles, permissions, groups, queues, and authentication controls
• Ensuring compliance with organizational security and regulatory requirements
• Partnering closely with business, operations, security, and technology teams
• Supporting identity and access management processes, audits, reporting, and remediation activities
• Assisting with implementing role-based access controls, single sign-on integrations, and governance best practices
• Contributing to the ongoing maintenance, enhancement, and support of Genesys Cloud solutions
• Resolving complex issues, improving operational efficiency, and supporting Humana Military's strategic objectives

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Telecommunications, Cybersecurity, or a related field, or equivalent combination of education and experience
• 3+ years of experience administering and supporting Genesys Cloud CX in a production environment
• Experience managing user provisioning and deprovisioning, roles, permissions, groups, queues, and division-based access controls within Genesys Cloud
• Knowledge of Identity and Access Management (IAM) concepts, including role-based access control (RBAC), least-privilege principles, single sign-on (SSO), and multi-factor authentication (MFA)
• Experience troubleshooting and resolving user access, authentication, and authorization issues
• Strong analytical, problem-solving, and communication skills
• Experience partnering with business, operations, security, and technology teams to support access governance and compliance requirements
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Requirements

• Our Department of Defense contract requires U.S. citizenship for this position

Preferred Qualifications

• Master's degree in Computer Science, Information Systems, Cybersecurity, or a related field
• Genesys Cloud CX certifications (Administrator, Professional, or equivalent)
• Experience supporting access governance, audit readiness, and compliance activities in a regulated healthcare, government, or military-support environment

Work at Home Requirements

• Minimum download speed of 25 Mbps and upload speed of 10 Mbps required
• Wireless, wired cable or DSL connection is suggested
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel

• Occasional travel to Humana's offices for training or meetings may be required

Scheduled Weekly Hours

• 40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

• $89,000 - $121,400 per year
• This job is eligible for a bonus incentive plan based upon company and/or individual performance

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance and many other opportunities

Application Deadline

• 10-27-2026

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.