[Hiring] Gas Technical Support Officer @Capita

Role Description

Use your gas industry expertise to make a real difference to public safety, industry standards and the reputation of Gas Safe Register. We are looking for an experienced gas professional to join the Gas Safe Register team as a Technical Support Officer. This is a home-working role and an excellent opportunity to move into a trusted technical advisory position where your knowledge, judgement and communication skills will help support registered businesses, stakeholders and members of the public.

• Provide clear, accurate and practical technical information on gas safety, associated building industries and ACS-related matters.
• Help people understand their responsibilities, supporting compliance with relevant legislation and promoting safe standards across the gas industry.

Qualifications

• A minimum of eight years’ experience working within the gas industry.
• City & Guilds, NVQ or equivalent qualification in gas service engineering.
• Appropriate ACS proof of competence.
• Broad knowledge of the gas industry and related technical standards.
• Excellent understanding of health and safety, Building Regulations and other relevant legislation.
• Strong customer service skills, with the ability to explain technical information clearly and professionally.
• Ability to gather information, research topics and use evidence to support effective decision making.
• Strong prioritisation, organisation and time management skills, with the ability to work under pressure.
• Good knowledge and confidence using computer-based systems.

Requirements

• Respond to telephone, written and email enquiries from stakeholders, registered businesses and the general public, providing clear and professional technical guidance.
• Provide information and advice on gas safety, associated building industries and Nationally Accredited Certification Scheme for Individual Gas Fitting Operatives (ACS) matters.
• Support other Gas Safe Register departments with accurate technical guidance to help ensure compliance with relevant legislation and industry standards.
• Research, write, review and edit technical articles, publications and bulletins, ensuring information is accurate, consistent and easy to understand.
• Keep up to date with industry changes, technical standards and legislation so that advice remains current and reliable.
• Provide cover and support across technical areas when required, helping maintain high service standards.
• Promote Gas Safe Register positively across the gas industry, associated trades and the general public.

Benefits

• A role where your experience is valued and used to support safer gas standards.
• £41,000 annual salary.
• The flexibility of a home-working role, allowing you to use your technical expertise in a professional support environment.
• The opportunity to step away from hands-on engineering while staying connected to the industry.
• Varied technical work, including advisory support, research, publications and stakeholder engagement.
• A professional environment where accuracy, knowledge and good judgement make a meaningful impact.
• Career development opportunities across Capita, with support to build skills and progress your career.