[Hiring] Gas Technical Support Officer @Capita

Role Description

Use your gas industry expertise to make a real difference to public safety, industry standards and the reputation of Gas Safe Register. We are looking for an experienced gas professional to join the Gas Safe Register team as a Technical Support Officer. This is a home-working role and an excellent opportunity to move into a trusted technical advisory position where your knowledge, judgement and communication skills will help support registered businesses, stakeholders and members of the public.

In this role, you will provide clear, accurate and practical technical information on gas safety, associated building industries and ACS-related matters. You will play an important part in helping people understand their responsibilities, supporting compliance with relevant legislation and promoting safe standards across the gas industry.

Qualifications

• A minimum of eight years’ experience working within the gas industry.
• City & Guilds, NVQ or equivalent qualification in gas service engineering.
• Appropriate ACS proof of competence.
• Broad knowledge of the gas industry and related technical standards.
• Excellent understanding of health and safety, Building Regulations and other relevant legislation.
• Strong customer service skills, with the ability to explain technical information clearly and professionally.
• Ability to gather information, research topics and use evidence to support effective decision making.
• Strong prioritisation, organisation and time management skills, with the ability to work under pressure.
• Good knowledge and confidence using computer-based systems.

Requirements

• Respond to telephone, written and email enquiries from stakeholders, registered businesses and the general public, providing clear and professional technical guidance.
• Provide information and advice on gas safety, associated building industries and Nationally Accredited Certification Scheme for Individual Gas Fitting Operatives (ACS) matters.
• Support other Gas Safe Register departments with accurate technical guidance to help ensure compliance with relevant legislation and industry standards.
• Research, write, review and edit technical articles, publications and bulletins, ensuring information is accurate, consistent and easy to understand.
• Keep up to date with industry changes, technical standards and legislation so that advice remains current and reliable.
• Provide cover and support across technical areas when required, helping maintain high service standards.
• Promote Gas Safe Register positively across the gas industry, associated trades and the general public.

Benefits

• A role where your experience is valued and used to support safer gas standards.
• £41,000 annual salary.
• The flexibility of a home-working role, allowing you to use your technical expertise in a professional support environment.
• The opportunity to step away from hands-on engineering while staying connected to the industry.
• Varied technical work, including advisory support, research, publications and stakeholder engagement.
• A professional environment where accuracy, knowledge and good judgement make a meaningful impact.
• Career development opportunities across Capita, with support to build skills and progress your career.