[Hiring] Gas Engineer @BDR Thermea Group

Role Description

At Baxi, our Gas Engineers are the face of our brand, delivering expert service, maintenance, and repair support to customers across their region. A typical day involves:

• Diagnosing and resolving technical issues on domestic heating systems
• Commissioning new installations
• Ensuring appliances are operating safely and efficiently

You’ll work independently in the field, building trusted relationships with customers while upholding the highest standards of safety, quality, and customer care.

Responsibilities

• Deliver safe, efficient, and high-quality technical support across your region
• Service, maintain, and repair domestic and commercial heating appliances to manufacturer and industry standards
• Diagnose faults accurately and deliver first-time fixes wherever possible
• Commission new installations and ensure systems are set up for optimal performance and efficiency
• Complete all work in line with Gas Safe regulations and health & safety policies
• Manage your own daily schedule, prioritising workloads to meet service level agreements
• Provide technical advice and product support to customers, installers, and contractors
• Complete clear and accurate digital job reports and documentation
• Identify opportunities to improve customer satisfaction and promote appropriate service solutions
• Maintain company vehicle, tools, and equipment in good working order
• Represent Baxi professionally at all times, upholding brand values and standards

Qualifications

• ACS Gas qualifications (CCN1, CENWAT, CKR1, HTR1 or equivalent) – essential
• Proven experience servicing and repairing domestic gas boilers and heating systems
• Fault-finding and diagnostic experience with strong problem-solving skills
• Full UK driving licence
• Strong understanding of health & safety and Gas Safe regulations
• Excellent customer service and communication skills
• Ability to work independently and manage your own workload effectively
• Basic IT literacy and confidence using digital job management systems
• Flexibility to travel within your designated region
• A positive, professional attitude, representing Baxi to the highest standard

Benefits

• No Sundays
• Increase your earnings with monthly bonus, based on hitting your personal KPI’s
• Additional Paid overtime when required
• Company Van (including for personal use) including Fuel Card, Tools and PPE
• Industry leading support and training
• Bi-Monthly breakfast meetings to share best practice
• 28 days annual leave + option to purchase additional days
• Access to Employee Benefits Hub, Health Plan, Unum, etc.