[Hiring] Gaming Agent @SNOQUALMIE INDIAN TRIBE

Role Description

Under the general supervision of the Agent Supervisor(s), this position monitors gaming operations for compliance with all requirements of the Indian Gaming Regulatory Act (IGRA), NIGC Regulations, Tribal/State Compact, Snoqualmie Tribal Gaming Act and Regulations, the Gaming Operation’s System of Internal Controls, the Gaming Operation’s Policies and Procedures, and any applicable laws.

• Responsible on a per-shift basis for the overall monitoring of the Casino’s compliance with all regulations.
• Monitors gaming activities to deter cheating, fraud, and noncompliance with all applicable regulations.
• Writes incident reports and follows up on all reported incidents/violations of regulations and controls, working closely with Casino personnel when needed.
• Responsible for reporting any observed/detected irregularities in any department.
• Maintain a cordial and cooperative relationship with the Casino’s management while advocating solutions with supportive reasoning.
• Analyze casino activities and recommend solutions to maintain and enhance integrity through thorough audits and reviews.
• Monitor log sheets and incident reports generated from casino operations.
• Check employee and vendor licenses for irregularities.
• Escort State Gaming Agency personnel when inspections occur.
• Receive, investigate, report, and resolve (when appropriate) all patron disputes per Commission policy.
• Gather evidence, video recordings, witness statements, and any other items needed for any investigation or patron dispute.
• Prepare and submit a Shift Activity Report throughout each shift.
• Monitors casino for physical hazards or acts/omissions that would jeopardize the safety of patrons and employees.
• Process and verify received gaming equipment and software following Commission policy.
• Process the shipment of gaming equipment with gaming vendors and the State of Washington.
• Conduct spot audits of gaming operations following Commission policy.

The Tribe values its commitment to community service and the well-being of its members. In recognition of this, each employee may be expected to perform duties from time to time which may not be related to their regular responsibilities.

• Other duties as assigned.

Qualifications

• Proficient knowledge of MS Office (Word, Excel, and Outlook) and Adobe Acrobat.
• Proven ability of excellent oral and written communication skills.
• Experience with monitoring techniques for possible illegal gaming practices.
• Knowledge of security practices including surveillance techniques.

Requirements

• High school Diploma/GED or equivalent with specialized experience. Completion of the Snoqualmie Gaming Commission Certification may substitute for education/experience requirements.
• Associates degree from an accredited College (preferred).
• Two (2) years of experience in gaming regulation and compliance or; Two (2) years of gaming experience in one of the following disciplines or a combination thereof: TLS / Slot Systems, compliance, surveillance, internal audit, accounting, Table Games, Security, revenue audit, or comparable experience required.
• 2 years of Gaming Regulation experience preferred.
• Must be able to obtain and maintain a Gaming License.
• CFE, CCEP, ACAMS, or similar certifications preferred.
• Must be able to work any shift in support of a 24/7 operation including weekends and holidays sometimes on short notice.
• Must agree to be subject to the Tribe's Controlled Substance and Alcohol Testing Policy to include pre-employment screening.
• Must pass a background check.
• Must possess sensitivity to Native American culture.
• Must have the ability to work remotely as assigned.

Work Environment

Work generally takes place in an office environment within a controlled atmosphere building, but may also be subject to hot and cold temperatures. Work environment will also include work both indoors and outdoors, and may include tight quarters or cramped spaces. Fumes and odors may also be experienced during the course of normal work conditions.

Benefits

• First of the month following date of hire - competitive medical, dental, vision, life, and disability insurance benefits for all regular full-time employees.
• After 90 days - 401k retirement plan with employer matching contributions up to 4%.
• Paid Holidays - Up to 18 paid holidays are offered every calendar year, which includes the workdays between Christmas Eve and New Year’s Day.
• Paid Time Off – Employees accrue 12+ days sick and vacation leave respectively. Increases based on years of service.
• Additional time off opportunities available including bereavement, military, parental and jury duty.
• Childcare subsidy for children enrolled full-time in the Snoqualmie Tribe Child Development Center.
• Employee discounts at Snoqualmie Casino (tickets/events, gift shop and restaurants), Salish Lodge & Spa (rooms, spa & dining) and Crescent Market (gas discount card).
• Third party perks include movie tickets, theme parks, shows and attractions & more.
• Employee assistance plans.