[Hiring] Freight & Logistics Manager @Restaurant Supply

Role Description

Restaurant Supply is seeking an experienced Freight & Logistics Manager to lead our US LTL freight operations, manage a team of Freight & Logistics Coordinators, and improve freight cost, shipment accuracy, carrier performance, and claims recovery. This role is responsible for protecting company margin and customer experience across approximately $5 million in annual freight volume. You will oversee complex shipments involving heavy commercial equipment, industrial goods, and other high-value products while ensuring accurate documentation, cost-efficient carrier decisions, reliable pickup coordination, and disciplined exception management.

• Lead, coach, schedule, and develop a team of Freight & Logistics Coordinators.
• Set daily priorities, balance workloads, maintain coverage, and manage escalations.
• Oversee the creation and auditing of Bills of Lading for complex US LTL shipments.
• Ensure accuracy of weights, dimensions, NMFC classifications, freight classes, descriptions, and accessorial requirements.
• Use GlobalTranz or a comparable TMS to quote, route, and book shipments.
• Balance freight cost, carrier reliability, transit performance, damage history, and customer impact when making carrier decisions.
• Own the end-to-end freight claims process, including documentation, filing, follow-up, negotiation, settlement review, and recovery.
• Coordinate with US factories, foremen, carriers, customers, and internal teams to ensure successful pickup and delivery.
• Monitor carrier performance, re-bills, accessorials, classification errors, and other sources of freight leakage.
• Establish and maintain SOPs, KPIs, quality audits, carrier scorecards, and reporting systems.
• Identify recurring operational issues and implement corrective actions.
• Act as the escalation point for high-risk shipments, carrier disputes, claims, and operational issues.
• Coach team members toward stronger decision-making, accuracy, accountability, and independent problem-solving.

Qualifications

• 7+ years of US domestic freight or logistics experience.
• At least 5 years of US LTL experience, ideally involving heavy equipment, industrial goods, commercial equipment, machinery, appliances, furniture, or other high-value products.
• At least 2 years of direct people-management experience.
• Experience managing approximately $5 million or more in annual freight spend.
• Experience managing a high-volume operation involving approximately 150+ complex freight shipments per month.
• Advanced experience with GlobalTranz or a comparable US Transportation Management System.
• Strong knowledge of:
  • BOL creation and auditing
  • NMFC classifications and freight classes
  • Shipment density and dimensions
  • Accessorial charges
  • Industrial and specialized packaging
  • Carrier liability
  • US freight claims
• Working knowledge of the Carmack Amendment and applicable freight-claim documentation and timing requirements.
• Strong Excel or Google Sheets skills for reporting, dashboards, scorecards, and financial analysis.
• Proven experience creating SOPs, KPIs, quality-control processes, and performance-management systems.
• Strong carrier negotiation and escalation skills.
• Excellent written and spoken English.
• Willingness to work 100% aligned with US Eastern Time, including Philippine night-shift hours.

Benefits

• Competitive bonus structure
• 13th-month pay
• Paid vacation time off
• HMO benefits
• Fully remote work setup
• Company-paid training and continuing education opportunities
• Special pricing on commercial kitchen equipment and supplies