[Hiring] Fraud Specialist @Eneba

Role Description

We're looking for a Fraud Specialist to help protect our marketplace by monitoring suspicious activity, investigating potential fraud, and ensuring timely resolution of fraud-related cases. You'll play a key role in identifying emerging risks, supporting fraud prevention efforts, and improving the processes that keep our platform safe for millions of users.

• Monitor marketplace transactions and user activity to identify suspicious behavior and potential fraud.
• Review and process daily fraud-related tickets, including account unban requests, held transactions, and Know Your Customer (KYC) verification cases.
• Investigate suspicious transactions and account activity, following established procedures and escalating complex cases when necessary.
• Analyze transaction data and user behavior to identify unusual patterns and potential fraud risks.
• Use existing fraud monitoring tools, dashboards, and alerts to support daily fraud prevention activities.
• Document investigation findings and maintain accurate records of fraud-related cases and decisions.
• Collaborate with Fraud Analysts and other internal teams to resolve cases and improve fraud prevention processes.
• Share observations and suggest improvements to existing fraud detection workflows and procedures.

Qualifications

• Some experience in fraud prevention, risk operations, customer support, payment operations, or a similar analytical or operational role.
• Strong attention to detail and the ability to identify unusual patterns or inconsistencies.
• Basic analytical skills and confidence working with data, spreadsheets, or reporting tools.
• Good problem-solving skills and the ability to make informed decisions based on available information.
• Ability to follow established procedures, manage daily tasks, and escalate issues when needed.
• A proactive attitude, willingness to learn, and curiosity about fraud prevention and online marketplaces.
• Good communication and teamwork skills, with the ability to collaborate across different teams.
• Good command of English, both written and spoken.

Benefits

• Make an impact by helping scale a unique product and contribute to a growing global gaming marketplace.
• Opportunity to participate in Eneba's Stock Options program, subject to eligibility.
• Access to applicable performance-based bonuses and referral programs.
• Benefit from a personal learning budget, regular feedback, and clearly defined development and progression opportunities.
• Take advantage of paid volunteering opportunities, where eligible.
• Enjoy additional paid time off, where included in your engagement terms.