[Hiring] Fraud Risk Analyst @OFX
Mar 14, 2025 - OFX is hiring a remote Fraud Risk Analyst. 💸 Salary: unspecified. 📍Location: Australia.
Role Description
As a Fraud Risk Analyst reporting into the Global Fraud Risk Manager, you will be responsible for reviewing real-time fraud alerts within OFX’s fraud monitoring system, and identifying suspicious activities, including potential account takeovers, scams, and first-party fraud. You are a dynamic individual, and your role is pivotal in protecting and shaping the future of OFX and its customers by managing fraud risk whilst providing exceptional customer support, especially during high-stress situations.
- Assess fraud alerts generated by the OFX fraud monitoring system and review customer activity versus customer profile
- Investigate and identify suspicious accounts and escalate to the Financial Crimes team for further review when necessary
- Provide timely support to both internal and external stakeholders, ensuring customer satisfaction and maintaining professional relationships
Qualifications
- 2-3 years of experience in fraud alert management or working in cybercrime and scam investigations
- Proven ability to conduct thorough investigations, make logical conclusions, and articulate findings clearly
- Experience using Salesforce, Confluence, and working with SAS platforms would be an advantage, preferably within the financial sector
- Ability to prioritize tasks effectively, balancing business objectives and operational efficiency
- Strong customer service skills, with an inquisitive and curious mindset; passionate about helping people
- Excellent stakeholder management, with the ability to engage effectively with both external vendors and internal teams
- Ability to think quickly on your feet and solve problems with a customer-first approach
- Resilient and adaptable, with the ability to work well under pressure
- Demonstrated initiative and the ability to work independently with minimal supervision
Benefits
- Primary and secondary gender neutral carer parental leave (16 weeks)
- Birthday leave
- Work-life balance and flexibility with a hybrid work model
- Inclusive, diverse and non-hierarchical culture
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| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
Australia
|
|
Job Type
contract
|
Posted
Mar 14, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
