[Hiring] Fraud Operations Specialist @Twilio

Role Description

This position is needed to help combat fraud and abuse on our communications platform. We are looking for a curious, analytical and quick thinking individual to join our global Fraud Operations team. This is a full time role, located in Estonia. In this role, you will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform.

Responsibilities

• Investigate cases quickly and efficiently, perform analysis of non compliant traffic to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in fraud investigations.
• Protect Twilio customers and consumers through ongoing identification of bad actors, fraudulent activity and evolving tactics - taking action daily to stop bad actors/activity while minimizing false positives.
• Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.

Qualifications

• Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required.
• Experience working in a fast paced, ambiguous environment, with a strong bias for action.
• Previous experience in customer service or customer facing role requiring effective and empathetic communication.
• Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools (desired).
• Basic understanding of APIs and related technologies (desired).
• 1-2 years experience working in a queue based/contact center environment (desired).

Location

This role will be based remotely in Estonia.

Travel

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• And much more. Offerings vary by location.