[Hiring] Fraud Investigator II @Felix Technologies

Role Description

As a member of our team, you will have the unique opportunity to make your mark on the core of our fraud investigations through critical processes that safeguard our platform and its users. In this role, you will work at the intersection of data analysis, risk management, and operational excellence to detect, investigate, and mitigate fraudulent activities. Your insights and strategic actions will directly influence our ability to prevent fraud, enhance user trust, and streamline our fraud prevention tools. This position offers the chance to collaborate cross-functionally, innovate within evolving challenges, and make a lasting impact on the security of our growing platform.

To be successful in this role, you must be:

• Dynamic
• Data-driven
• Autonomous
• Collaborative
• Curious and inquisitive

You will play a key role in shaping and evolving our fraud prevention platform, ensuring we stay ahead of emerging threats while fostering a secure and trusted experience for all.

Responsibilities

• Work investigation queues and own complex fraud cases end-to-end — offline fraud, suspected rings, coordinated schemes — closing each with a documented MO and evidence trail.
• Analyze transaction and behavioral data to identify fraud patterns that aren't visible at the case level and propose mitigation actions.
• Produce concise investigation reports with findings, evidence, and recommended actions for the Investigations Lead.
• Collaborate with the Operations and Strategy teams on cases that require deeper investigation before a decision can be made.
• Document investigation methodologies so findings are reproducible and learnings stay with the team.
• Participate in ad hoc team projects: Support special projects and initiatives, such as process optimizations, tool enhancements, and fraud prevention campaigns, to continuously strengthen the team’s operational capacity.

Requirements

• Education: Graduation from any Business Major
• Fluent in English (oral & written)
• Experience in Fraud Investigative Roles and Transaction Monitoring
• Experience with G Suite products
• Open to working on weekends
• Good communication skills
• Friendly and outgoing personality
• Willingness to learn and adapt to various schedules
• Able to adapt to a fast-paced environment
• SQL and AI basics are a plus

Benefits

• Gross Monthly Salary: $25,000 MXN
• IMSS, Infonavit, year-end bonus (aguinaldo)
• Above-the-Law Benefits: Includes Performance Bonus, Food and Wifi Vouchers (Vales de Despensa y Teletrabajo), full access to Coursera and 5 extra days of PTO (Paid Time Off).
• Work model: currently fully remote, with a future transition to a hybrid setup.
• Wellness & Medical Program
• Clear and empowering opportunities for professional advancement in a dynamic, entrepreneurial environment.
• A collaborative culture defined by transparency, agility, and customer-centricity.