[Hiring] Fraud Investigator @Nymbus, Inc.

Role Description

The Fraud Investigator plays a critical role in protecting the financial assets, operational integrity, and reputation of Nymbus clients by leading advanced investigations into complex and high-impact fraud cases across multiple payment channels and products. This role involves the proactive identification of suspicious patterns and anomalies through the review of transactional data, case alerts, and non-alert-based referrals from both internal and external sources.

• Perform in-depth case analysis, connect cross-channel and cross-client fraud activity, and determine the root cause of fraudulent behavior.
• Work directly with clients to present investigative findings, provide recommendations for risk mitigation, and ensure timely resolution of escalated cases.
• Prepare comprehensive reports, track key trends, and recommend targeted process enhancements.
• Collaborate closely with internal operations teams, external client contacts, and third-party fraud detection platforms to resolve cases efficiently and in compliance with regulatory standards.
• Draft and maintain investigative procedures, mentor Fraud Analysts, and contribute to the development of enterprise-wide fraud prevention strategies.

Qualifications

• Associates degree in Business, Criminal Justice, Finance, or a related field preferred.
• Minimum 5 years of experience in fraud investigation or advanced fraud analysis, preferably in a financial institution or fintech environment.
• Proven track record managing complex investigations from initiation to resolution.
• Strong understanding of fraud detection tools and platforms (e.g., Verafin, DataVisor) and the ability to leverage multiple systems for analysis.
• Fraud certification (CFE, CFCI, or equivalent) strongly preferred.
• Expertise in identifying patterns, connecting data points, and recognizing emerging fraud trends.
• Strong understanding of banking operations, payment systems, and relevant regulations.
• Exceptional written and verbal communication skills, including the ability to prepare and deliver investigation reports to diverse audiences.
• Proven analytical, research, and problem-solving skills, with a detail-oriented mindset.
• Ability to work independently on complex assignments while collaborating effectively with cross-functional teams.
• Proficient in Microsoft Office and Google applications, with strong Excel and data analysis skills.
• Comfortable navigating multiple systems and applications in a fast-paced, deadline-driven environment.

Requirements

• Lead end-to-end investigations into complex and high-impact fraud cases, ensuring timely and thorough resolution.
• Analyze transactional data across multiple sources to identify patterns, trends, and emerging fraud typologies.
• Develop and maintain detailed fraud reports for clients, highlighting findings, trends, and recommended actions.
• Collaborate with internal operational and support teams to ensure accurate documentation, escalation, and resolution of fraud incidents.
• Work with clients to provide investigative updates, final case reports, and recommended preventive measures.
• Conduct in-depth reviews of customer claims involving Debit card, Credit card, ACH, P2P, Bill Payments, and other payment channels, with a focus on complex and recurring cases.
• Identify gaps and recommend procedural enhancements to strengthen fraud prevention measures.
• Draft, update, and maintain fraud investigation procedures and best practices documentation.
• Serve as a subject matter expert for escalated fraud inquiries from Fraud Analysts and other team members.
• Track and report investigation metrics for client review.
• Stay current on industry fraud trends, regulatory changes, and compliance requirements to ensure investigative processes remain effective.
• Provide training and mentorship to Fraud Analysts on investigative techniques and case handling.
• Other duties as assigned.

Benefits

• Base salary range: $65,000 to $70,000 annually.
• Annual cash bonus and equity eligibility, if applicable.
• Remote Work Environment.
• Health, dental, and vision insurance, including HSA/FSA/DCA.
• 401(k) plan.
• Flexible time-off and company holidays.
• Additional paid volunteer day.
• Supplemental Insurance Programs, including voluntary Life, Accident, Critical Illness, Pet Insurance.
• Employee Assistance Programs [EAP].
• Wellness programs.
• Growth and development programs.