[Hiring] Forward Deployment Engineer Reporting Pro @RadNet

Role Description

The Forward Deployment Engineer, Reporting Pro helps customers adopt DeepHealth’s Reporting Pro correctly. The role combines radiology reporting depth, clinical workflow knowledge, and customer communication to:

• Design how Reporting Pro is configured for each customer.
• Build report templates and structured reporting content with radiologists.
• Coach implementation teams.
• Resolve complex technical issues.
• Turn recurring field needs into standard product workflows, including AI-assisted report drafting as it is released.

This is an individual contributor role with no direct reports, reporting to the Service Engineering Lead, Enterprise Intelligence, and working closely with the DxS lead Forward Deployment Engineer. It operates within DeepHealth’s Forward Deployment Engineering (FDE) function, whose purpose is to help customers adopt DeepHealth products correctly. The role sits at the intersection of the Technical Delivery Manager (TDM), Product, Service, and Solution Delivery teams to ensure smooth customer adoption.

It transitions best practices to the Service and Solution Delivery teams and plans upcoming product changes with them to ensure commercial readiness.

Qualifications

• Bachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, Information Systems or a related field, or an equivalent combination of education and experience (required).
• 8+ years of overall experience in healthcare IT, medical imaging or clinical systems (required).
• 5+ years in a customer-facing technical role for radiology reporting systems (e.g., PowerScribe, Fluency or similar) (required).
• Working knowledge of HL7 v2 (ADT, ORM, ORU) (required).
• Hands-on configuration of report templates, macros, structured reporting and speech recognition (required).
• Strong understanding of radiology clinical workflow (required).
• Working knowledge of cloud-hosted applications (GCP, AWS or Azure) (required).
• Demonstrated ability to communicate technical decisions to radiologists, IT leaders, and executives (required).
• Imaging informatics or clinical credential such as CIIP, PARCA or ARRT(R) (preferred).
• Experience with AI-assisted or LLM-based report generation in radiology (preferred).
• Experience in a regulated medical device environment (FDA 21 CFR 820, ISO 13485, IEC 62304).
• Microsoft Office experience required.

Requirements

• Own technical solution design and configuration of Reporting Pro for assigned customers.
• Lead technical discovery with customers and implementation teams.
• Build and validate report templates and structured reporting content with radiologists.
• Partner with the assigned implementation counterpart for this workstream.
• Serve as customer-facing technical lead during go-lives, hypercare, and escalations.
• Provide implementation support as the L3 escalation point for Reporting Pro issues.
• Convert recurring customer needs into standardized workflows and product requirements.
• Own escalation of engineering issues for assigned accounts.
• Support site reliability (SRE) for assigned accounts.
• Own the AI adoption strategy for Reporting Pro.
• Configure, deploy, and support customer adoption of AI-enabled reporting workflows.
• Validate releases and hotfixes against representative customer configurations.

Benefits

• This position requires domestic/international travel up to 25%, primarily for customer discovery, go-lives, and escalations.
• Remote working environment (United States).
• Salary Range: $125,000.00 - $145,000.00.