[Hiring] Forward Deployed Engineer @Pythagoras AI

Role Description

We're hiring our first Forward Deployed Engineer to sit between our customers, our sales lead, and our engineering team. You'll own the customer-facing side of product development:

• Understanding what healthcare providers actually need.
• Shaping how Clara behaves for each customer.
• Shipping the changes that make Clara work in the real world.

This is not a support role and not a pure engineering role. You'll talk to customers daily, write code when needed, and have direct influence over what we build next.

What You'll Do

• Support customer relationships post-sale.
• Act as a technical point of contact for live accounts alongside our sales lead and CS team.
• Help troubleshoot issues and make sure Clara is delivering value.
• Translate stakeholder needs into product.
• Work with sales, clinical operations, and engineering to understand what customers and internal teams need.
• Identify which requests are one-off configuration vs. real product gaps.
• Bring that signal back to engineering.
• Ship customer-specific changes.
• Write and modify strategy files, tune prompts, adjust call flows, and ship small features end-to-end.
• Drive product improvement.
• Form strong opinions about what to build next and advocate for them.
• Support implementation.
• Help onboard new customers, EHR integration discovery, use case scoping, call flow design, go-live coordination.
• Improve how we operate.
• Build internal tooling, write runbooks, identify recurring issues, and make the team more effective over time.

Qualifications

• 5+ years in a role that combined engineering with cross-functional or customer-facing work (FDE, solutions engineer, implementation engineer, technical CSM, product engineer, or similar).
• Hands-on experience building voice AI or conversational AI systems (e.g., STT/TTS pipelines, LLM-driven dialogue, real-time voice agents).
• Comfortable writing and reading TypeScript/Node.js.
• Strong written and verbal communication.
• Track record of identifying product gaps from stakeholder conversations and driving them to resolution.
• Self-directed.

Requirements

• Healthcare experience - you've worked with clinical, operational, or compliance teams at a healthcare company.
• Comfortable with HIPAA, EHR workflows, and conversations with clinical operations leaders.
• Experience integrating with different EHRs.
• Familiarity with AWS, GraphQL, React etc.
• Experience at an early-stage startup (Series A or earlier).

Benefits

• Competitive base salary + meaningful equity.
• Fully remote within the US.
• Health, dental, vision.