[Hiring] Fleet Management Technical Support Specialist @Ford

Role Description

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

The Ford Pro Fleet Management Services Team will provide sales and service support for commercial fleet customers contracting for fleet management services. Fleet Management Technical Support Specialists will assist fleet customers with the management of service and maintenance repairs.

What you'll do:

• Provide accurate documentation on all maintenance and repair events.
• Verify that all repair and maintenance work is necessary and performed at a competitive price.
• When applicable, negotiate repair costs on behalf of the customer. Document all cost savings, including identification of recommended repairs that are not needed.
• Ensure appropriate preventative maintenance schedule is followed.
• Ensure agreed to charges for services work performed is aligned with the final amount charged.
• Assist with the development of processes and tools to streamline delivery of maintenance management services to our customers.

Qualifications

• 5+ years technical automotive experience required.
• HS Diploma.
• Current/Prior ASE certification.
• Master Technician required.

Requirements

• Associates / Bachelor’s Degree preferred in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management preferred.
• Prior work experience in a Business Center environment preferred.
• Proficient in MS Office Programs, familiarity with MSD and Salesforce CRM.
• Prior fleet management services experience strongly preferred.
• Working/Repair knowledge of vehicle classes 1 through 8.

Benefits

• Immediate medical, dental, vision and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more.
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.