[Hiring] Firearms Caseworker @Civic Recruitment Limited

Role Description

Join the Essex Police Firearms Licensing Team as a Firearms Caseworker on a 4-month contract. This role is crucial for ensuring the safe possession and use of firearms, aligning with Essex Police's statutory obligations. You will be part of a dynamic administrative team, handling applications, renewals, and other licensing processes while adhering to legal and policy standards. The ideal candidate will excel in administration, demonstrate meticulous attention to detail, and efficiently manage multiple systems and deadlines, all while delivering exceptional customer service.

Key Responsibilities

• Process applications, renewals, variations, permits, and land exemptions for firearms and shotguns.
• Maintain and update records on the National Firearms Licensing Management System (NFLMS).
• Create and modify records on the Police National Computer (PNC).
• Conduct vetting checks and review intelligence to evaluate applicant suitability.
• Obtain and assess GP reports and other necessary documentation.
• Prepare detailed case files for Firearms Enquiry Officers.
• Conduct risk assessments using established decision-making frameworks.
• Handle payments and prepare certifications for approval.
• Address inquiries from the public, police officers, and partner agencies.
• Offer advice and guidance on firearms licensing procedures.
• Track application progress and follow up on outstanding inquiries and reports.
• Keep accurate records of transfers, cancellations, address changes, security reports, and sales notifications.
• Support the revocation and refusal process by monitoring actions and updating records.
• Maintain records of seized firearms and certificates.
• Generate and manage daily expiry reports and execute necessary follow-up actions.
• Assist in locating and tracing certificate holders as needed.
• Aid in the onboarding and training of new team members when necessary.

Qualifications

• At least one year of experience in an administrative role within a busy office setting.
• Proven experience in delivering high-volume, customer-focused service.
• GCSEs (or equivalent) in English and Mathematics.
• Proficient IT skills with experience using multiple databases and computer systems.
• Exceptional attention to detail with the ability to accurately process and cross-reference information.
• Experience in maintaining confidential and sensitive records.
• Strong organizational skills with the ability to manage competing priorities and deadlines.
• Ability to adhere to detailed processes, policies, and procedures.
• Excellent verbal and written communication skills.
• Strong customer service skills and professional handling of inquiries.
• Ability to work independently and manage workload effectively.
• Experience handling sensitive or confidential information.

Requirements

• Previous experience in a police, public sector, or regulatory environment.
• Familiarity with case management systems or licensing databases.
• Knowledge of firearms licensing procedures or legislation.
• Experience in risk assessments or compliance-related administrative work.
• Previous experience supporting investigative or enforcement processes.

Benefits

• £18.17 per hour (Umbrella)
• 4 Month Contract
• Target Start Date: 01 December 2026
• Remote Working
• Bi-Weekly Pay
• Opportunity to join Essex Police's Firearms Licensing Team.
• Engaging and impactful administrative role with a focus on public safety.
• Comprehensive training and team support.
• Potential for contract extension.
• Ideal for candidates with experience as a Caseworker, Licensing Officer, Licensing Administrator, Compliance Administrator, Police Staff Administrator, Regulatory Officer, Vetting Administrator, Investigations Administrator, Public Sector Administrator, or Customer Service Caseworker.