[Hiring] Fintech Implementation Manager @MVB

Role Description

The Fintech Implementation Manager position is responsible for managing the implementation and launch of fintech programs, from initial design scope through go-live. This role sits within Enterprise Compliance, serving as the day-to-day program owner for assigned client and partner implementations, driving each engagement from kickoff through testing and launch, and working cross-functionally with internal teams and external partners to ensure seamless execution, clear communication, and operational readiness. This is an individual contributor role that requires strong organizational skills, adaptability, and a proactive mindset to manage multiple priorities in a fast-paced environment.

What You’ll Do

• Serve as the day-to-day program owner and main point of contact for assigned fintech client onboarding engagements, from kickoff through implementation, testing, and go-live.
• Build and maintain detailed onboarding implementation plans for assigned clients, including timelines, milestones, dependencies, and resource needs across involved workstreams.
• Lead onboarding kick-off and recurring status meetings with clients and internal stakeholders for assigned engagements, tracking progress against deadlines and surfacing blockers early.
• Coordinate with Compliance, BSA/AML, Risk, Legal, Operations, Fintech, and Technology stakeholders to ensure each workstream's requirements and deliverables are incorporated into the client's implementation plan at the appropriate stage.
• Partner with subject-matter experts to translate regulatory and compliance requirements into concrete program tasks and checkpoints for assigned engagements.
• Apply the established onboarding program framework and playbook consistently across assigned client engagements and share feedback with program leadership to support continuous improvement.
• Support pre-launch readiness reviews and go/no-go discussions for assigned engagements, coordinating input from the relevant subject-matter experts.
• Provide regular status reporting on assigned implementation engagements, including risk and delay flags, and escalate issues to leadership as needed.
• Maintain and deliver onboarding program documentation for assigned implementation, including implementation plans, RAID logs, milestone trackers, and post implementation Account Management handoff list.
• Act as a day-to-day point of contact for fintech clients during implementation, helping them navigate MVB's process, requirements, and timelines.
• Support audit and examination requests related to assigned client implementations, including coordinating responses and tracking remediation items.
• Contribute feedback and lessons learned to help refine the implementation process and partner experience.
• Participate in cross-functional working sessions related to fintech partner implementations and onboarding, as assigned.
• Adapt quickly to changing priorities and support multiple implementations simultaneously.

Qualifications

• Bachelor's degree in Business, Project Management, Finance, or a related field, or equivalent relevant experience.
• Minimum of 5-7 years of experience in program or project implementation management within financial services, with direct exposure to fintech, payments, Banking-as-a-Service, sponsor and/or issuing bank, or bank-fintech partnership models.
• Experience managing client-facing implementation or onboarding engagements within a regulated financial institution strongly preferred.
• Working familiarity with regulatory and compliance requirements as they relate to a regulated financial institution.
• Strong project management skills, with the ability to manage multiple concurrent client onboarding engagements and competing priorities.
• Ability to coordinate across diverse cross-functional stakeholders and drive alignment toward a shared timeline.
• Strong client-facing skills, with the ability to build trust and manage expectations with fintech partners and external stakeholders throughout onboarding.
• Ability to translate regulatory and compliance requirements gathered from subject-matter experts into practical program tasks, milestones, and checkpoints.
• Excellent communication and coordination skills, comfortable working cross-functionally and with external partners and clients.
• Strong analytical and problem-solving skills, with sound judgment in identifying and escalating program risks and delays.
• Effective written and verbal communication skills, with the ability to convey program status and requirements clearly to technical and non-technical audiences.
• High degree of professional integrity and sound judgment when handling sensitive or confidential client information.
• PMP or similar project/program management certification preferred but not required.
• Experience with project management tools (e.g., Smartsheet or Jira) is helpful.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage