[Hiring] Field Technician Support II @COMTECH TELECOMMUNICATIONS

Role Description

The South Carolina (NG) 911 team is seeking Field Technician Support II to provide technical support to Public Service Answering Points (PSAP) in South Carolina. The tasks include:

• Installation, configuration, maintenance, and servicing of communications systems and equipment, servers, workstations, and associated electronic equipment at PSAPs.
• Telecommuting from home office and client sites.
• Reporting to a Field Services Supervisor at Comtech.

Responsibilities include:

• Resolve operational issues in the field in coordination with the Network Operations Center by going on-site to PSAPs for technical support, troubleshooting, and repair; escalating issues as needed.
• Provide on-call coverage (weekday nights and all day on weekends).
• Perform on-site preventive maintenance tasks (cleaning, inspections, and repair) for all workstations, servers, and equipment as scheduled.
• Support the deployment of new customer sites (PSAPs) as well as move/changes of existing PSAPs that form part of the Next Generation 911 system.
• Coordinate with subcontractors.
• Participate in construction meetings with general contractors and representatives of the customer.
• Function as the technical lead on-site and supervise subcontractor personnel during PSAP site deployments/moves.
• Perform the installation, configuration, and testing of various electronic equipment according to established checklists and procedures (equipment includes routers/switches, managed PDUs, Windows workstations, IP telephones, IP to serial converters, among others).
• Provide timely and accurate project status updates to the management team and the customer.
• Update work status in web-based ticketing system (tracking preventive maintenance work as well as troubleshooting work).
• Maintain inventory and spare equipment stock.
• Participate in special projects as required.

Qualifications

• 3-5 years of related experience in the installation, configuration, and testing of IP networking equipment and systems.
• Effective communication skills.
• Familiarity with Windows, Linux, server virtualization, Cisco routing/switching preferred.

Requirements

• The work is typically performed at customer site locations, which requires proper safety precautions.
• Work requires some physical effort in the handling of materials, boxes, or equipment.
• Occasional overtime may be required as needed to support on-call or other business needs.
• Personal vehicle is required; company pays mileage based on IRS published rates.

Education

• Associate level in technical field (networking, IT, workstations), or the equivalent combination of education, technical certifications, training, or work experience.

Benefits

• This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire.
• Employees may be subject to random, reasonable suspicion, and post-incident testing.
• Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.