[Hiring] Field Support Manager @RTX

Role Description

We are looking for a Field Support Manager (FSM) located in the southern half of Florida to support the Southern Florida and Caribbean region. The FSM will manage key relationships with strategic customer accounts within this region. They'll be a primary liaison and brand ambassador between the assigned customer base and P&WC providing technical and commercial support, as needed.

To succeed in this role, you will be an experienced professional with strong technical skills in aviation maintenance. The FSM will be a key point of contact for a strategic customer base in the region, so you will also need to have strong customer service/customer relation skills and be comfortable working with competing priorities. The regular hours for this role will be Monday-Friday from 8am-5pm. Additionally, there will be times where after hours and/or weekend coverage is needed to support the business.

Key Responsibilities

• Field Support at P&WC consists of all the activities associated to the successful management of key customers in the assigned region, including technical, commercial and/or logistical support requirements.
• Act as a single point of contact for the strategic customers in the region.
• Act as a liaison between the customer base and other areas of the business.
• Own, maintain and drive resolutions to engine-related “aircraft-on-ground” situations.
• Support regional technical/commercial reviews and senior management meetings with the customer base.
• Support other P&WC business units that manage customer accounts and events within the region.
• Support Entry-into-Service (EIS) activities.
• Provide input on new contract proposals for customers within the assigned region.
• Help to define strategies to drive service level improvements.
• Collect engine operational data and provide first line feedback to P&WC Program groups of operating problems, customer perceptions and needs.
• Provide on-site assistance and solutions for all technical, commercial, and operational problems encountered, working in partnership with the appropriate departments within P&WC.
• Visit and cultivate relationships with key customers in the assigned region through routine contact.
• Provide back-up support for customers in other adjoining regions, as needed.

Qualifications

• An Advanced Degree in a related field with a minimum of 5 years of aerospace experience in MRO management and/or aerospace technical experience, OR a Bachelor's Degree and a minimum of 8 years of prior relevant experience, OR in lieu of a degree a minimum of 12 years of prior relevant experience.
• Active US Driver’s License and Passport.

Requirements

• 8+ years direct customer-facing experience.
• Previous experience in aviation maintenance, engineering, or other relevant technical positions within the aerospace industry.
• Demonstrated leadership in customer account management and capable of communicating at all levels within an organization.
• Proficient technical knowledge of P&WC’s engine portfolio.
• Computer Systems: CRM; SAP; Microsoft Office proficiency preferred.

Benefits

• Medical, dental, vision, life insurance.
• Short-term disability, long-term disability.
• 401(k) match.
• Flexible spending accounts.
• Flexible work schedules.
• Employee assistance program.
• Employee Scholar Program.
• Parental leave.
• Paid time off and holidays.