[Hiring] Field Support Engineer @BD

Role Description

Are you looking for your new career? BD Parata is currently seeking a Field Support Engineer in the Los Angeles area. The Field Support Engineer will provide in-depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role, you will travel regionally to provide industry-leading support and service to Pharmacies in multiple types of environments.

Key Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to maximize uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve complex technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement
• Work independently with minimal supervision

Qualifications

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred
• 3-5 years field service experience (or equivalent combination of education and relevant experience)
• Strong customer service orientation
• Proficiency with Windows operating systems and Microsoft Office
• Knowledge of computer networking, router/switch configuration, and file management
• Strong mechanical aptitude and ability to use hand tools for complex equipment service
• Experience with digital multi-meters and electrical testing equipment
• SQL knowledge a plus

Requirements

• Daily car travel (average 4 hours per day) with occasional air travel
• Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally
• Stand for extended periods (up to 10-12 hours when necessary)

Benefits

• Fleet vehicle
• Corporate credit card for expenses
• Company laptop and phone
• Complete tool kit
• Comprehensive benefits package