[Hiring] Field Service Technician II @Mitsubishi Electric Power Products

Role Description

MEPPI's Service Center Division (SCD) is seeking a skilled Field Service Technician – HVAC to provide service support, troubleshooting, and repair of HVAC products and electro-mechanical equipment. In this role, you'll work directly with customers to perform installations, maintenance, testing, repairs, and technical support while helping ensure reliable operation of critical cooling systems.

• Deliver Expert Field Service:
  • Perform on-site customer service for IT Cooling products, including startup service, preventative and remedial maintenance, field modifications, and testing.
  • Perform field support and assistance with power equipment projects as required.
• Troubleshoot & Repair Equipment:
  • Troubleshoot refrigeration and electro-mechanical equipment using schematics, mechanical drawings, procedures, troubleshooting documents, and hand-held and computer-based test equipment.
  • Perform repairs or equipment replacements as necessary.
  • Evaluate, troubleshoot, and repair HVAC electrical, control systems, and engineering products.
• Perform Refrigeration Services:
  • Perform refrigerant system repair work, including leak detection, refrigerant reclamation, evacuation, and R410A charging.
  • Perform refrigerant-related tasks such as reclaiming, measuring, charging, pressure testing, and evacuating HVAC units.
• Be the Customer Connection:
  • Provide technical support to internal and external customers, including third-party service organizations and end users.
  • Schedule technical sales and service support based on customer needs.
  • Schedule and provide emergency technical support and field service on an on-call basis.
• Inspect & Evaluate Equipment:
  • Inspect and test returned products, components, and systems to determine defects and operational status.
• Maintain Technical Documentation:
  • Maintain accurate service records and documentation of services provided.
  • Prepare required documentation related to installation, testing, repair, and customer support.
  • Submit accurate expense reports in a timely manner in accordance with Company policies.
• Represent MEPPI Professionally:
  • Conduct business with MEPPI departments, customers, and suppliers in a timely and cooperative manner.
  • Further the goals and positive image of the Division through professional customer and business relationships.

Qualifications

• Associate's Degree in HVAC, Electrical, Electronics, or a related technical field with 2–5 years of experience troubleshooting and repairing HVAC systems, or equivalent education and experience.
• Intermediate knowledge of HVAC systems gained through experience or successful completion of technical training courses.
• EPA Section 608 certification.
• Advanced knowledge and proficiency with mechanical and electronic test equipment.
• Ability to read and understand technical drawings, blueprints, electrical schematics, and bills of materials.
• Advanced analytical and problem-solving skills.
• Advanced interpersonal communication skills with the ability to communicate effectively with customers, employees, and vendors.
• Intermediate computer skills with emphasis on Microsoft Office products, timekeeping systems, and expense reporting systems.

Benefits

• Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans.
• Retirement Plans: 401(k) with company match up to 4%.
• Generous Paid Time Off: Vacation after 90 days plus 12 paid holidays.
• Career Development: Training programs and educational assistance.
• 24-Hour Fitness Center: On-site fitness center available 24/7.

Company Description

Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us, and be part of a global team that’s driving the future of transportation and energy solutions.