[Hiring] Field Service Technician @JBT Marel

Role Description

The Field Service Technician (FST) is responsible for providing high-quality installation, commissioning, troubleshooting, and maintenance support across JBT Marel’s diverse portfolio of food processing equipment – including freezing, cooking, marination, linking, and end-of-line systems.

• FIELD SERVICE EXECUTION – 65%
  • Install, commission, and test complex food processing equipment across multiple technologies and product lines.
  • Diagnose and resolve mechanical, electrical, and control-related issues using schematics, diagnostic tools, and PLC/HMI interfaces.
  • Conduct preventative maintenance and equipment audits to minimize downtime and maximize performance.
  • Lead or assist with equipment upgrades, retrofits, rebuilds, and performance optimization.
  • Complete detailed service reports, documentation, and expense submissions accurately and promptly.
  • Ensure all work is performed safely and in compliance with site and company safety standards.
• CUSTOMER SUPPORT & COMMUNICATION – 25%
  • Serve as the primary point of contact on site, always ensuring professional representation of JBT Marel.
  • Communicate findings, corrective actions, and recommendations clearly with both customer and internal stakeholders.
  • Provide operator and maintenance training, ensuring customers can safely and effectively run their equipment.
  • Identify and relay potential parts, upgrade, or service opportunities to Sales and/or Service Management teams.
  • Support warranty evaluations, failure analysis, and product performance feedback to internal teams.
• CONTINUOUS IMPROVEMENT & COLLABORATION – 10%
  • Provide structured feedback to Engineering and Product Management regarding product performance, reliability, and serviceability.
  • Participate in ongoing training to expand technical capability across multiple product lines and technologies.
  • Support mentoring and cross-training initiatives within the PF Service Organization.
  • Contribute to a culture of teamwork, innovation, and technical excellence.

Qualifications

• Associates degree in a technical field (mechanical, electrical, or industrial engineering technology) or equivalent hands-on experience.
• Minimum 2+ years of field service, maintenance, or installation experience (food processing or industrial automation preferred).
• Experience with PLCs, VFDs, servos, and automated control systems a plus.
• Must hold a valid driver’s license and passport (or ability to obtain) for travel.
• Ability to lift up to 50lbs and work in hot/cold/wet environments, and climb or maneuver on elevated platforms or in confined spaces.

Requirements

• Strong mechanical and electrical aptitude with working knowledge of generalized machine automation, pneumatics, and control systems.
• Proficiency in reading and interpreting engineering drawings, wiring diagrams, and PLC logic.
• Excellent troubleshooting and analytical skills.
• Strong communication and customer-service mindset with professional on-site presence.
• Ability to manage multiple assignments, prioritize effectively, and perform under pressure.
• Computer literacy: Microsoft Office Suite, diagnostic software, and CRM/service reporting tools.
• Commitment to safety and adherence to all regulatory and customer site requirements.

Benefits

• Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.