[Hiring] Field Service Technician @Instasks App platform

Role Description

Instasks App is a Professional Concierge Service that connects top-tiered professionals with clients through an online platform. Our mission is to help providers achieve their financial and independent goals while ensuring client satisfaction.

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle safely and use field automation systems.
• Follow all the company’s filed procedures and protocols.
• Cooperate with the technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers.

Qualifications

• Proven field service experience.
• Ability to troubleshoot, test, repair, and service technical equipment.
• English literacy.
• Ability to work flexible shifts and adapt to changing work schedules.
• Familiarity with mobile tools and applications.
• Technical degree or certification.

Requirements

• All providers must go through a third-party background check only after confirmation for a job.
• Each provider will go through etiquette training to ensure friendly and well-mannered service.
• Requires working from detailed instructions and occasional independent decision-making.
• Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, or procedural manuals.

Benefits

• Be your own boss by choosing tasks that best suit your schedule.
• Build your income to help increase your revenue.
• Book tasks within a 15-mile radius.
• Enhanced technology for scheduling, invoicing, and credit card processing.
• Clients can give providers reviews and star ratings.