[Hiring] Field Service Systems/Applications Engineer @Bruker Corporation

Role Description

The Field Service, System, and Applications position within the service organization is an ambassador of Bruker Nano Surfaces and Metrology Division. This technical role is responsible for customer direct post-sale instrumentation and application support including:

• Installation, basic user and application training, instrument diagnostics/fix, and post-sale developed applications support.
• Customer focused with strong industry background and technical experience capable of independent judgement.

Essential Functions:

• Install and qualify Bruker Nano Surfaces and Metrology instruments, upgrades, and/or accessories including:
• Unpack and setup metrology equipment and instrumentation and interconnection of sub-components and assemblies.
• Independently troubleshoot and overcome a wide range of start-up issues using creative solutions.
• Qualification of the instrument and accessories using standard customer samples.
• Work directly with customers to diagnose Bruker instrument issues including:
• Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software instrument issues.
• Form and drive team of senior internal and external personnel for complex issues using engineering problem solving methods (8D, 5 Why’s, Ishikawa diagrams, etc.).
• Create and maintain record of activity in support database.
• Preventative maintenance on Bruker Nano Surfaces and Metrology instruments including:
• Basic maintenance and calibration of instrument and accessories.
• Re-certification of instrument using both Bruker and customer samples.
• Empower customers to optimize performance of their Bruker Nano Surfaces and Metrology instruments through support and instruction including:
• Teaching Theory of operation and training new users on instrument operation.
• Demonstration of instrument ability on Bruker or customer samples.
• Provide post-sale user and application training and support samples.
• Work with customer on in-depth application needs and locate potential new applications.
• Establish and enhance customer relations and drive additional Bruker business including service products.

Environmental Requirements:

• Travel both domestically and internationally for both training and customer support as needed.
• Able to work in Government sites, Semiconductor cleanroom, production floor, & laboratory environments.
• Must have & maintain valid driver’s license.

Knowledge, Skills, and Abilities:

• Customer focused, passionate about science and technology.
• Basic understanding of semiconductor processing and the integral role of metrology equipment.
• Proven understanding of engineering problem solving methods, statistical process control, and Gauge repeatability and reproducibility calculations.
• Proven experience of analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling.
• Proven experience to independently provide clear, logical, and effective communication.
• Proven experience to develop, communicate, implement, and execute assigned projects including achieving required deliverables on time.

Qualifications

• Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college, or master’s degree in scientific or engineering field from accredited university or college with 3 years relevant experience, or bachelor’s degree in scientific or engineering field from accredited university or college with 5 years relevant experience.
• US Citizenship or Permanent Residence.

Requirements

• Base salary range for this full-time position is between $64,800 and $115,500.
• Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits.

Benefits

• 401(k) with company match.
• Employee stock purchase plan.
• Medical and dental plans.
• Life insurance.
• Short-term and long-term disability insurance.
• Employee assistance program.
• Paid time off including vacation, sick time, and holidays.

Company Description

Bruker is one of the world’s leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life.