[Hiring] Field Service Specialist @CECO Environmental

Role Description

The Field Service Specialist is responsible for defining and executing post-sale, on-site technical product support and services for CECO Industrial Solutions. The ideal candidate has solid experience with mechanical, thermal, chemical, and electrical devices.

• Executes established field services processes and procedures.
• Conducts on-site installation, equipment start-up and commissioning, testing, maintenance, and troubleshooting.
• Ensures all field service projects are completed within budget and deadline to meet customer needs.
• Maintains active, positive, and supportive contact with other departments to support planning and budget objectives.
• Communicates with customers and team members in a manner that builds trust and supports efficient and effective problem resolution.
• Maintains the confidentiality of all information concerning the Company’s operational practices, marketing, engineering, pricing and sales strategies, customer and prospect lists, and financial operations and performance.
• Allocates time efficiently and effectively while tracking critical information, schedules, and deadlines.
• Adheres to all safety policies and procedures in accordance with Company and OSHA guidelines; pursues safety initiatives in support of the Company’s vision of “zero accidents”; maintains a clean, safe, and orderly environment.
• Ensures daily, weekly, and monthly reporting and general correspondence are communicated accurately, concisely, and appropriately for the target audience.
• Understands and complies with all Company policies and procedures, as well as applicable legal and regulatory requirements.
• Performs other duties of a similar nature and level as assigned.

Qualifications

• Minimum of 5 years of experience working as a Field Services Specialist and/or Technician.
• Engineering and/or electronics experience, or equivalent work experience, training, or education; Degree preferred.
• Valid in-state driver’s license; driving record must meet acceptable Company standards and be maintained to operate a vehicle while on Company business.
• Ability to read and interpret technical documentation, including component and material specifications, computer-aided design (CAD) drawings, and specifications.
• Ability to upload/download and make minor field modifications to PLC/HMI programming as needed. Primarily Allen Bradley.
• Working knowledge of business-related software packages, including Microsoft Word, Excel, Access, and PowerPoint; exposure to MRP/ERP systems preferred.
• Considerable knowledge of process instrumentation, including pressure, flow and temperature transmitters, valve actuators, and testing and calibration of these components.
• Considerable knowledge of Field Service management tools and software.
• Considerable knowledge of continuous emissions monitoring equipment for measurement of process source emissions.
• Considerable knowledge of safe handling, storage, and operation of equipment that utilizes hazardous chemicals.
• Considerable knowledge of rotating equipment, including dampers, actuators, controls, and seal air fans.

Requirements

• Ability to travel up to 75% of the time, including travel across state borders.

ADA Requirements

• This role requires on-site field work and customer support.
• Positions in this function typically require typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motions.
• The role may require concentrated mental and/or visual attention, including complex tasks requiring close accuracy, quality specifications, or a high degree of hand and eye coordination for sustained periods.
• Work is typically performed under comfortable working conditions; however, incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dust, gases, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, workspace restrictions, intense noise, and travel.
• Compliance with Company attendance standards is required.
• Physical requirements are consistent with Light Work, including exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Benefits

• We provide a variety of medical insurance plans, with dental and vision coverage.
• Employee 401(k).
• Tuition reimbursement.
• Much more.