[Hiring] Field Service Specialist @Armstrong Fluid Technology

Role Description

As a Field Service Specialist - Southeast, you’ll be at the forefront of our operations, ensuring seamless startup, commissioning, and maintenance of Armstrong’s innovative products.

Specific Duties / Essential Functions:

• Field Service Activities:
  • Hands-On Expertise: Lead the startup and commissioning of Armstrong equipment, including Variable Frequency Drives and Control Panels.
  • Troubleshooting: Diagnose and repair issues with our diverse range of equipment, from pumps to automated valves.
  • Reporting & Training: Document your work through our online portal, provide on-site training to operators, and share field service insights with our After Sales team.
  • Customer Engagement: Build strong relationships with clients, demonstrating the value of Armstrong’s products and identify opportunities for additional sales.
  • Travel: Expect to travel within the Western region up to 60% of the time, with occasional trips to other parts of the USA.
• Customer Service Activities:
  • Customer Support: Handle service requests, complaints, and startup inquiries via calls and emails. Schedule and manage service visits effectively.
  • On-Call Rotation: Be part of a team providing after-hours support to address urgent service issues.
• Training Responsibilities:
  • Educate: Conduct training sessions for service and installation teams, as well as for mechanical contractors, to enhance their knowledge of Armstrong products.
  • Report Analysis: Compile and review field reports to ensure equipment performance and warranty adherence.
  • Connectivity: Assist with connecting site equipment to the Internet or customer networks.
• Technical Support:
  • Collaboration: Work closely with engineering, project management, and sales teams to support product development and project-specific initiatives.
  • Feedback: Identify and report on product issues and contribute to process and design improvements.

Qualifications

• Degree or designation in Mechanical or Electrical Engineering, Applied Engineering, or a related field, with equivalent practical experience.
• Experience with Drives, control panels, BAS systems, and automation. Familiarity with serial communications is a plus.
• Proven experience with mechanical pumps and HVAC systems.
• Proficiency in MS Office and strong software skills.
• Experience in commercial construction is desirable, along with a solid understanding of electrical and mechanical equipment.
• Excellent verbal and written communication skills are essential.
• Understanding of hydronic HVAC systems, Variable Frequency Drives, automation, and Building Automation Controls is preferred.

Benefits

• Endless opportunities to learn and grow.
• Make a significant impact on the world.