[Hiring] Field Service Manager @1US0 PerkinElmer U.S. LLC
Mar 24, 2025 - 1US0 PerkinElmer U.S. LLC is hiring a remote Field Service Manager. đź’¸ Salary: $95,680.00 to $125,000.00. đź“ŤLocation: USA.
Role Description
The Field Service Manager ensures delivery of best-in-class customer support through managing service resources within this assigned group to achieve established revenue and profitability goals as well as contractual requirements.
- Lead partnership with the customer operations leads to deliver on the contractual obligations of customer agreements.
- Partner with customers to understand their service needs and goals to support in the delivery of service and drive custom sales solutions.
- Invest time developing relationships on an individual basis with key customer contacts to assess the customer value drivers at multiple levels of the organization.
- Manage and drive profitable business growth of the service plan for customer accounts.
- Identify key market/customer opportunities for growth and develop metrics and action plans to grow stronger customer relationships.
- Integrate product and service initiatives with resource deployment.
- Coordinate and consolidate a comprehensive analysis of area business and marketplace to support the business plan process and establish short- and long-term goals.
- Promote teamwork within the service and sales organization to maximize opportunities for the growth of PerkinElmer.
- Recruit, hire and retain top talent.
- Proactively and routinely identify a pool of high potential candidates to fill open and future service positions.
- Coach and motivate the team.
- Expand ways to overcome service business challenges and improve performance.
- Train and develop the team to address service support improvement opportunities to reduce costs and maximize profitability.
- Manage performance issues and drive succession planning through active support and deployment of the performance management process.
- Recognize and reward individuals who demonstrate exceptional performance.
Qualifications
- Bachelor’s degree in business administration or equivalent combination of education and experience.
- 6 years of related experience in field service management OR ability and willingness to travel.
- Valid driver’s license.
- Ability to follow written and verbal directions, read and understand technical bulletins and service manuals.
Requirements
- Proficient in Excel, Word, Notes.
- Ability to interpret business reports (P/L).
- Familiarity with SAP, DIVER, Business Objects.
- Strategic hiring/interviewing skills.
- Project Management Skills.
- Presentation Skills.
- Background and evidence in use of process improvement tools such as Six Sigma.
Working Environment
- Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.).
- Job pace may be fast and job completion demands may be high.
- Must be able to remain in a stationary position more than 25% of the time.
- Occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
- Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching.
- Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
- Specific vision abilities required include the ability to observe details at close range, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
- Employee may be required to handle hazardous waste according to local, state, and federal regulations.
- Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
- Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
- May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.
Compensation
The annual compensation range for this full-time position is $95,680.00 to $125,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
Equal Opportunity Statement
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$95,680.00 to $125,000.00
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 24, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
