[Hiring] Field Service Engineer IV @Daimler Truck

Role Description

The district service representative interacts with dealers and customers in the district to improve overall satisfaction with the DTNA brands. This position requires the interaction with and development of the service network within the district, focusing on:

• Improving the customer experience while leveraging various departments within DTNA such as sales, engineering, parts, warranty, and dealer network development.
• Reducing the customer’s Total Cost of Ownership (TCO) and maximizing the effectiveness of the DTNA products in use.
• Regular travel throughout the Western Canada territory, specifically supporting the Vancouver mainland district.

Qualifications

• 8 years of automotive service industry experience with a Technical Diploma or Certificate in lieu of a degree, OR a Bachelor's degree and 2 years of related experience in the automotive service industry.
• At least 1 year of experience as a group leader, project lead, or mentor.
• Good technical/mechanical understanding of engines and truck systems preferred.
• Good written and verbal communication skills preferred.
• In-depth knowledge and expertise in job field and working knowledge of related disciplines.

Requirements

• Uses analytical thought to independently solve complex problems with minimal guidance and identify solutions.
• May lead team or department projects or work streams within broader projects.
• Acts as an advisor to management and key external stakeholders on job field related projects.
• Acts as a resource and guide for colleagues with less experience.
• Uses experience to contribute to standards in which others will operate.
• An attached resume is required.

Benefits

• Commitment to developing a work environment that supports empowerment and inclusion.
• Agile and flexible work culture that meets the needs of the business and employees.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders.
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application.
• Final candidate must successfully complete a criminal background check.
• Final candidate may be required to successfully complete a pre-employment drug screen.
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions.