[Hiring] Field Service Engineer IV @ZincFive

Role Description

The Field Service Engineer IV is a customer-facing role responsible for supporting the ZincFive Battery Cabinet systems and Uninterruptible Power Supply (UPS) product lines, by providing superior customer service, fast response times and effective solutions to product issues. The Field Service Engineer IV must be well-versed and competent in battery system product start-up and conditioning, product installation, debug, troubleshooting and testing. The role may be worked remotely from home or onsite at ZincFive headquarters in Tualatin, Oregon and reports to the Director of Global Service Operations.

• Perform Battery Cabinet (BC) installation, start-up and conditioning, commissioning, debug and testing, as required at client locations
• Troubleshoot and failure analyze product issues via email, phone, or travel to customer sites
• Work with Engineering, Quality, Sales, and Production to promptly and efficiently resolve product issues and satisfy customer expectations and requirements
• Generate, track, and report Key Performance Indicators (KPIs) for the department
• Technical documentation of necessary processes and procedures
• Provide exceptional technical service and support to internal and external customers to ensure the highest level of customer satisfaction
• Conduct training and refreshers on Battery Cabinet (BC) Systems to Service and Support personnel, customers, and 3rd party service providers
• Travel as needed (up to 75%) within the U.S. and internationally

Qualifications

• Bachelor’s degree in electrical/electronic engineering, mechanical engineering, electro-chemistry, or equivalent experience in related field
• Minimum of 3 years’ experience with Battery/Battery Management System and Uninterruptible Power Supplies (UPS) in the Data Center Market
• Minimum of 3 years’ experience working with and around high voltage equipment in indoor/outdoor industrial environments
• Software/Firmware testing/programming experience
• Deep knowledge of electrical/electronic schematics and understanding mechanical designs
• Experience using test equipment such as oscilloscopes, programmable power supplies, AC/DC power analyzers, digital multimeters, electrical/electronic loads
• Ability and experience providing customer-facing support while remaining professional and calm in high stress situations
• Experience traveling and managing travel expenses and schedule
• Experience training technicians, external customers, and 3rd party service providers
• Experience with Data Center network and communication systems
• Demonstrate teamwork, dependability, high integrity, and a solid work ethic
• Ability to learn and adapt quickly
• Ability to work independently with minimal supervision onsite and in the field
• Excellent computer skills including MS Office Suite, Visio, SAP, or other ERP programs

Requirements

• Work from home in the Mid-Atlantic region
• Experience working with and understanding various battery chemistries

Benefits

• Comprehensive set of outstanding benefits, including medical, dental, vision, life insurance, 401k
• Paid sick time
• Paid time off for vacation
• Paid holidays
• Paid community service days
• Professional/personal learning program
• Applicable state/federal paid family leave

Company Description

ZincFive is committed to employing a diverse workforce. As an Equal Opportunity and Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. We maintain a safe workplace and perform pre-employment testing. ZincFive is a participant in E-Verify and receives employment authorization of new hires through Social Security and the Department of Homeland Security databases.