[Hiring] Field Service Engineer III @Medtronic

Role Description

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects.

This position will support a territory that includes California (from Santa Barbara to the Oregon border). The ideal candidate resides between the Bay Area and Sacramento.

The Field Service Engineer is the primary technical representative for Medtronic EP Technologies (formerly CAS) Affera customers and the sales and clinical teams. The FSE is also responsible for:

• Technical assessment, installation, support, servicing, maintenance, and de-installation of all Affera systems at customer sites.
• Working closely with the Field Service and Technical Service teams to coordinate feedback with Marketing, Quality, Production, and Engineering groups.
• Providing technical assistance to physicians or technologists during clinical procedures.

Key Responsibilities

• Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of EP Technologies Affera systems.
• Maintain and submit technical records and documentation as per regulatory requirements.
• Provide information from experience in the field to colleagues in the office as well as updates to the database.
• Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization.
• Participate in the development and delivery of technical training to distributors, partners, agents, and technically qualified representatives of the customer base.
• Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
• Investigate, analyze, and recognize trends in technical data as it relates to Affera products.
• Participate in special projects as requested by the US Field Service Manager or designee.
• Provide technical training to physicians, EP technicians, and department managers at customer sites.

Qualifications

• High School Diploma or equivalent required.
• 4 years of technical, clinical field service, technical internship, or clinical customer support experience.

Preferred Qualifications

• Bachelor’s degree in an Engineering discipline.
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
• Ability to troubleshoot problems and technically diagnose medical equipment.
• Excellent English writing and verbal communication skills.
• Excellent time management skills and detail-oriented.
• Flexibility to travel frequently, including possible international locations.
• Ability to work independently, self-motivated, and without direct supervision.
• Extensive direct, face-to-face customer contact and interaction.
• Ability to work closely with customers, listen to their issues, and develop a plan to increase confidence and satisfaction with Affera products and services.
• Resides between the Bay Area and Sacramento.

Benefits

• Competitive Salary and flexible Benefits Package.
• Health, Dental, and vision insurance.
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Life insurance and Long-term disability leave.
• Dependent daycare spending account.
• Tuition assistance/reimbursement.
• Incentive plans.
• 401(k) plan plus employer contribution and match.
• Short-term disability.
• Paid time off and Paid holidays.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).