[Hiring] Field Service Engineer @Ecolab

Role Description

The role of Bioquell Service Engineer, within part of Ecolab’s Life Science Division. You will be responsible for the service, installation, commission, breakdown, repair, and calibration of a wide range of innovative bio-decontamination equipment, utilised within life sciences, healthcare and pharmaceutical environments.

The role will report into the Services Supervisor and be part of a team of UK and Irish engineers. The quality and care that we put into our products and services saves lives, and a key part of this role is delivering a great customer experience; the ideal candidate will demonstrate experience in a customer facing role. Our customers expect great service and we’re focused on providing exceptional products combined with a world-class level of aftercare.

What you'll do

• Technical
  • Install, commission, and verify medical devices/systems at customer sites in accordance with project plans, approved procedures, and safety requirements.
  • Perform equipment qualification and verification activities as applicable (e.g., IQ/OQ/PQ, GCD), including documenting results, deviations, and customer sign-off.
  • Perform preventive and corrective maintenance, diagnostics, and on-site repairs to restore system performance and minimise downtime.
  • Troubleshoot electrical, mechanical, software, and network-related faults using appropriate tools, procedures, and controlled documentation.
  • Execute preventive and corrective maintenance, calibration checks (where applicable), and on-site repairs to restore performance and minimise downtime.
  • Complete accurate service documentation (service reports, checklists, device history records as applicable), ensuring traceability and compliance with quality system requirements.
• Safety & Compliance
  • Comply with relevant regulations and standards as applicable, as well as customer site policies (GMP).
  • Coordinate with customers (lab managers, biomedical/clinical engineering, QA) to complete site work, manage access, and communicate status, risks, and next steps.
  • Escalate complex or recurring issues with clear evidence (logs, photos, measurements) and participate in root cause analysis and corrective actions/preventive actions (CAPA) as required.
  • Ensure compliance with applicable standards and site rules (HSE, permits, access control, tool calibration, ESD as relevant).
• Administrative
  • Provide customer training and operational guidance; support handover, acceptance, and readiness for audit/inspection where relevant.
  • Maintain readiness for extensive travel and regular overtime, including after-hours support during critical deployments or incident response.
  • Support acceptance testing, handover, and performance verification; contribute to continuous improvement of procedures and knowledge base articles.

Qualifications

• HND / degree in Engineering (Biomedical, Electrical, Mechanical, Mechatronics, Electronics, or similar) or equivalent practical industry experience.
• Proven experience in field service, commissioning, maintenance or technical support for complex equipment - preferably in life science, healthcare, or other regulated environments.
• Strong troubleshooting skills across hardware and software; ability to read schematics, wiring diagrams and technical manuals.
• Working knowledge of quality documentation practices in GMP (e.g., following controlled procedures, completing checklists, recording results, and maintaining clear service records).
• Familiarity with test equipment and tools, and safe working practices (including electrical safety where applicable).
• Basic understanding of networking concepts (IP addressing, cabling, switches) and working with logs/configurations.
• Ability to work independently at customer sites, manage multiple priorities, and maintain professionalism in customer-facing settings.
• Valid UK / Ireland driving licence and ability to travel extensively, including frequent overnight hotel stays and regular overtime.
• Clear written and verbal communication skills; customer-facing professionalism.
• No immigration sponsorship available for this role.
• Not allergic to penicillin.

Benefits

• If you are excited about this opportunity, don’t be put off by all the experiences and qualifications in our job descriptions, we encourage you to apply anyways. You never know you could be just the right candidate for this position or for other roles.

Company Description

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.