[Hiring] Field Service Engineer @Anton Paar

Role Description

To strengthen our Service – Characterization team in France, we are looking for a Field Service Engineer (m/f/d) to cover the North-East region of France. You will play a key role in customer satisfaction, providing high-level technical support, maintenance, troubleshooting, and service directly at customer sites.

• Location: North-East France – ideally based in the Oise department (60)
• Full-time – Permanent position
• Field-based position – Remote work possible
• Territory: The position mainly covers the following departments: 02 – 08 – 21 – 25 – 39 – 51 – 54 – 57 – 58 – 59 – 60 – 62 – 67 – 68 – 70 – 71 – 77 – 80 – 89
• Candidates based in the Oise department (60) or nearby are preferred, in order to facilitate travel throughout the territory.

As part of the Service – Characterization team, and in accordance with Anton Paar's standards and procedures, your main responsibilities will include:

• Technical Support & Field Service:
  • Provide technical support to customers by phone, email, and directly on site.
  • Install and commission instruments at customer sites.
  • Perform troubleshooting, maintenance, and repairs on site or in the workshop.
  • Diagnose equipment issues and identify appropriate technical solutions.
  • Prepare the technical information required for repair quotations.
  • Plan and carry out preventive maintenance in accordance with Anton Paar standards.
  • Perform the required checks, calibrations, and inspections on equipment.
• Service Follow-up & Quality:
  • Record and update service activities, reports, and follow-up actions in the CRM.
  • Ensure accurate follow-up of interventions and maintain a high level of customer satisfaction.
  • Ensure that service tools and instruments are available, compliant, and properly maintained.
  • Manage service spare parts and your personal stock of tools and equipment.
• Internal Collaboration & Support:
  • Work closely with Application, Product Management, Sales, Marketing, and Administration teams.
  • Identify and communicate opportunities for equipment replacement, upgrades, or renewal to the Sales team.
  • Participate in technical training programs covering Anton Paar product ranges.
  • Participate in telephone support according to the internal schedule.
  • Occasionally provide backup support for other Field Service Engineers across France.

Qualifications

• Technical or scientific qualification of at least Bac +2 level or equivalent.
• Minimum 3 years of experience in maintenance, field service, customer support, or technical equipment repair.
• Experience with scientific instrumentation or laboratory equipment would be a strong advantage.
• Experience working directly with customers.
• Strong technical troubleshooting and analytical skills.
• Ability to work independently, with a high level of accuracy and organization.
• Excellent interpersonal skills and a strong customer-service mindset.
• Ability to efficiently organize travel and service activities.
• Professional proficiency in English, both written and spoken.
• Valid driving licence.
• Willingness to travel frequently throughout the North-East region of France.
• Candidates based in the Oise department (60) or nearby are preferred.

Requirements

• Tools Used:
  • SAP ERP & SAP CRM
  • Microsoft Office / Outlook
  • Anton Paar internal service management and reporting tools

Benefits

• A full-time permanent position within an international company recognized for its technological expertise.
• An autonomous and varied role with direct customer interaction.
• Comprehensive technical training on our instruments and technologies.
• Continuous professional development and training programs.
• A company car.
• Company health insurance.
• All tools and equipment required to perform your duties.
• An international, technical, and collaborative working environment.