[Hiring] Field Service Engineer @Medtronic

Role Description

Join Medtronic as a Field Service Engineer - Cranial & Spinal Technologies (CST), Cardiac Ablation Solution (CAS) & Robotics supporting customers across Lithuania, Latvia, and Estonia. This is an exciting opportunity to work with cutting-edge technologies that help clinicians improve accuracy, efficiency, and patient outcomes. You will support advanced solutions. If you enjoy solving complex technical challenges, working directly with customers, and making a tangible impact on healthcare, this role offers a unique opportunity to develop specialized expertise within a global leader in medical technology.

This is a remote, field-based position located in one of the Baltic countries, with regular travel across Lithuania, Latvia, and Estonia and occasional travel elsewhere in Europe for training and business needs. You will work closely with Clinical Specialists, Sales teams, Technical Services colleagues, and healthcare professionals to support the installation, maintenance, and lifecycle management of Medtronic's CST, CAS, and Robotics portfolio. The role combines hands-on field service activities with customer relationship management in a fast-paced clinical environment.

• Install, maintain, and repair Medtronic CST, CAS, and Robotics systems in accordance with manufacturer procedures, quality standards, and regulatory requirements.
• Provide preventive maintenance, corrective maintenance, and software assigned capital equipment.
• Troubleshoot mechanical, electrical, software, and network-related issues and coordinate resolutions with regional and global technical support teams.
• Support new system installations, site readiness assessments, acceptance testing, and customer handovers.
• Accurately document service activities, technical findings, parts consumption, and customer interactions within service management systems.
• Maintain service tools, calibration equipment, spare parts inventory, and other company assets.
• Build strong customer relationships and provide professional technical support to healthcare professionals and internal stakeholders.

Qualifications

• Bachelor's degree or technical qualification in biomedical engineering, electronics, mechatronics, robotics, automation, or a related technical discipline.
• Experience servicing capital equipment, robotics, imaging systems, surgical technologies, or other complex electromechanical systems.
• Strong technical troubleshooting skills across hardware, software, and networked environments.
• Ability to interpret technical documentation and service procedures.
• Professional proficiency in English and at least one Baltic language (Lithuanian or Latvian).
• Valid driving license and willingness to travel extensively throughout the Baltic region.
• Previous experience supporting surgical navigation systems, robotic-assisted surgery platforms, imaging technologies, or operating room equipment would be advantageous.
• Familiarity with healthcare environments, regulated industries, and field service management systems would also be beneficial.

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package.
• A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Pay range: Latvia: 33,040.00 EUR - 49,560.00 EUR | Lithuania: 36,647.72 EUR - 54,971.58 EUR.
• This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).