[Hiring] Field Service Engineer @OSI Systems

Role Description

Our Field Service Engineer 3 (FSE) is responsible for the quality service of Spacelabs products and for customer satisfaction within the assigned territory. Excellent technical and communication skills are needed to positively interact with customers and company personnel. Requires people who can work well without close supervision. They must be self-starters, can independently manage time/schedule. The FSE must possess analytical/technical abilities and basic business acumen and effectively communicate at all levels of the organization.

• Install and relocate Spacelabs products in accordance with policies, procedures, and approved technical documents and publications.
• Install approved equipment upgrades and modifications as required in accordance with procedure and Quality Management Systems requirements.
• Perform all assigned preventative maintenance, corrective maintenance, any updates/upgrades to device’s software, and provide necessary records to hospitals and Regional Service Manager.
• Act as liaison with global technical support departments for product introduction, evaluation, and major troubleshooting assignments.
• Respond to all assigned customer service calls within the required timeframe and apply corporate policy guidelines.
• Support Regional Service Manager and region in achieving assigned Operating profit goals, including by promoting sales of service contracts, billable services, and Spacelab’s products and offerings.
• Collaborate with Regional Service Managers and Contract Specialists in generating service quotations for customers on new business agreements or service renewals.
• Support sales efforts by assisting with equipment demonstrations and clinical evaluations.
• Assist sales with pre-sale configurations and consultation as required.
• Submit accurate and complete reports on time regarding expenses, timecards, and service call reports.
• Assist with “on-the-job training” of all regional new hires; responsible for mentoring new FSEs and field installation associates and supporting the business as needed.
• Attend all required technical training classes (remotely or at Spacelabs Snoqualmie location) to be within compliance for servicing Spacelabs devices.
• Continue technical development, e.g., seek out new training to keep up with technology as it changes.
• Control and maintain assigned Spacelabs assets in accordance with policies and directions.
• Uphold Spacelabs values of Customer Obsession, Ownership Mindset, and Superior Results.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• Report any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Associate of Science Degree in electronics or a related technical discipline; or equivalent technical training from an accredited program in biomedical, electronic, or computer technology; or equivalent military training and/or experience.
• 5+ years of experience as an FSE or equivalent field service or similar experience.
• 5+ years of experience working on complex capital medical devices.
• Proficient computer skills including Networking, Microsoft Windows, XP operating systems, Customer Relationship Management (for example SAP R/3, Microsoft Dynamics CRM, Oracle), MS Office products (Word, Excel, Visio, and PowerPoint).
• Must become fully competent in the application and operation of all products in all care areas.

Requirements

• Successful completion of Spacelabs training required (including training done at Company location) or have previously passed Spacelabs FSE training.
• Work various shifts as deemed necessary for successful installation and training.
• Required to register with a vendor credentialing service and may be required to submit personal information, proof of vaccinations, and comply with other requirements needed to work at a customer site.
• May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks.
• Must maintain a good driving record and be insurable per company policy.
• Ability to climb and stand on ladders for extended periods.
• Ability to lift up to 50lbs.
• Domestic Travel: 75% - This is a regional position requiring a significant amount of driving.
• Includes possible air travel, so must be able to acquire all necessary travel documents.
• This position may be relocated to a different location within the assigned Region.
• Participation in an on-call rotation and periodic mandatory overtime may be required.

Benefits

• Pay may range from $36.06 to $41.83 hourly.
• Final compensation will be determined based on factors such as job level, geographic location, date of hire, experience, job-related knowledge and skills, and education.
• Base salary is one component of your total rewards package.
• You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP).
• OSI offers comprehensive benefits, including various options for health plans, access to a 401(k)-retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs, and an array of voluntary benefits.
• Paid time off is offered to be used for vacation, holidays, bereavement, and jury duty.
• Full-Time salaried employees are entitled to flexible time-off.