[Hiring] Field Service Engineer @Packsize

Role Description

A Packsize Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust-based customer relationships with a variety of customers and will work closely with other supporting Packsize team members to provide exceptional customer service.

What You'll Do

• Scheduling tasks at customer job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Performing routine maintenance and emergency services as they arise
• Continuous learning, including customer operational processes, packaging designs, technical specifications
• Installation of Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand
• Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills

Qualifications

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
• Associates Degree, Vocational Training or equivalent experience
• Bachelor's Degree in a related area preferred

Travel Requirements

• All work is performed remotely at customers’ facilities
• Available on-call
• Overnight travel often required

Working Environment and Physical Demands

• Willing to, and able to frequently move materials and equipment weighing up to 50 pounds for various reasons
• Must be able to remain in a stationary position for 50% of the time
• Must be able to move about inside and outside of equipment, warehouse and office space and position oneself to work on the equipment
• Will frequently operate hand and power tools, computers and other office equipment
• Occasionally ascend/descend a ladder to access high places on the equipment
• Valid driver’s license and clean driving record
• Ability to travel by vehicle or airplane, domestically

Benefits

• The Base Salary for this role is $65,000-70,000 USD
• Comprehensive benefits package that includes medical, dental, and vision coverage
• 401(k) retirement plan
• Paid Time Off
• Health Savings and Flexible Spending Accounts (HSA/FSA)
• Life and disability insurance
• Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection
• Access to an Employee Assistance Program (EAP) to support overall well-being