[Hiring] Field Service Engineer @Hologic

Role Description

We are looking for a talented and skilled Field Service Engineer to join our Diagnostics division servicing our molecular diagnostic and cytology equipment across the Kansas City, MO area including customers in Iowa, Nebraska and South Dakota.

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Provides coverage to customers within 24 hours of notification, Mon-Fri or Weekends if on-call.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Qualifications

• Must be able to meet customer credentialing requirements.
• Working knowledge of chemistry principles and chemical handling techniques.
• Understanding of proper use and operation of electronic testing equipment.
• Knowledge of inventory and procurement systems.
• Ability to interface with internal and/or external customers.
• Solid computer skills.
• Time Management Skills.
• Strong robotics, fluidics and pneumatics experience preferred.
• Ability to pass a comprehensive background check.
• Possess a valid Driver’s License and maintain a clean driving record.

Requirements

• BS/BA degree or equivalent experience preferred.
• AA/AS degree and/or practical Military experience considered.
• 2 - 5 years related field experience with direct customer interaction, preferably in a laboratory setting.

Benefits

• Comprehensive training when you join as well as continued development and training throughout your career.
• Annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible.