[Hiring] Field Service Engineer @Fotona

Role Description

Fotona is currently seeking a Field Service Engineer based out of the Philadelphia/Southern New Jersey area. The primary responsibility of the Field Service Engineer is to provide exceptional technical service and support to Fotona's customers in the East Coast and across the United States. Fast, courteous, and professional customer interactions and solid technical skills are of the utmost importance.

• Perform and document laser installations, preventive maintenance, and repairs to Fotona's medical and dental laser systems.
• Accurately and efficiently respond to customer inquiries regarding error codes and orders.
• Provide management with daily communications regarding service orders.
• Training on our laser systems will be provided.

Qualifications

• Minimum Associate's or Technical Degree required; Bachelor's Degree preferred.
• Education or experience with photonics, electronics, biomedical engineering, or similar preferred.
• Customer service and/or field service experience is a strong plus.

Requirements

• Ability to travel up to 75%.
• Ability to work flexible hours, including some evenings and weekends.
• Ability to lift and carry up to 50 lbs., though not on a daily basis; ability to lift and carry over 50 lbs. occasionally; ability to push/pull very heavy equipment on wheels/casters.
• Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day; ability to work at a computer and sit and/or drive for extended periods.
• Ability to analyze, test, and repair electronic equipment.

Benefits

• Competitive pay based on experience.
• Benefits package including Medical, Dental, Vision, AD&D, and Life Insurance.
• 401(k) with matching.
• Advancement opportunities within a fast-growing and industry-leading company in healthcare.

Company Description

Fotona is one of the world’s fastest-growing leaders in aesthetic, medical, and dental laser innovation. With 50+ years of engineering excellence and more than 30,000 systems installed globally, we’re known for breakthrough results, unmatched reliability, and unwavering customer commitment. Our legacy is strong, our technology is exceptional and we’re just getting started.