[Hiring] Field Service Engineer @HAAG-STREIT USA, INC.

Role Description

The Field Service Technician is responsible for providing preventive maintenance, repair service, and calibration on increasingly complex and challenging state-of-the-art ophthalmic diagnostic instruments, specialty equipment, surgical equipment, accessories of HSU Diagnostic Division products, and Reliance chairs and stands. These services are to be provided at customer locations at a 100% travel rate in a specified territory.

Essential Functions

• Plan, schedule, communicate and perform preventive maintenance, repairs and calibration on instruments, components and accessories in assigned territories independently.
• Trouble shoot ophthalmic instruments and accessories according to company procedures.
• Read and comprehend prints and schematics; repair and calibrate according to company procedures and specifications.
• Solder; use AC-DC multi meter; use HS-specific diagnostic tools as prescribed.
• Communicate directly with eye care specialists, ophthalmic offices, clinics, hospitals and government facilities.
• Educate and instruct end users and facility staff on topics of maintenance and use of HS products.
• Prepare, process, disburse and file all necessary preventive maintenance, repair and inventory documentation promptly and accurately.
• Maintain spare part stock for travel activities independently.
• Coordinate with customers, internal sales representatives, and various internal resources to ensure that all visits are scheduled, performed, and closed out appropriately so invoices can be generated.
• Operate PC hardware and Microsoft based software.
• Interact and communicate with internal and external customers.
• Other duties as assigned.

Qualifications

• Associate’s degree in precision mechanics, mechanical, electronics, or biomechanical engineering.
• At least 3 years mechanical, electromechanical/electronic instrument repair experience, or minimum of three years related experience and/or training or equivalent combination and experience.
• Excellent troubleshooting and problem solving skills.
• Dependability, with attention to detail and focus on accuracy of work.
• Ability to plan and work independently.
• Above average math and clerical skills.
• Ability to travel multiple weeks at a time.
• Above average oral and written communication skills in English.
• Ability to successfully interact and communicate in a professional environment.
• Self-motivated and able to work independently.
• Basic knowledge of computers and Microsoft Office platforms including Outlook, Excel and Word.
• Ability to lift up to 60 pounds occasionally, as needed.
• Valid driver’s license with good driving record.
• Ability to obtain a Passport for overseas training.
• Ability to complete vendor credentialing programs for entry into the hospital environment.

Special Requirements

• Candidate will be required to successfully complete Haag Streit proprietary training on-site in the US (4 weeks), while traveling with another Service Engineer (4-8 weeks) and possibly at the manufacturing facility in Switzerland.
• This is a remote/travel position covering the Mid West territory.

Benefits

• Excellent benefits package that starts on the first day of the month after you are hired.
• Employee high deductible medical plan free to employees, no monthly premium.
• Employee vision coverage free to employees, no monthly premium.
• Additional plans and coverage tiers available at highly competitive rates.
• Basic life insurance and Short-Term disability provided at no cost to employees.
• Additional benefits including Dental, Critical Illness, Long Term Disability.
• PTO, Vacation, 12 Paid Company Holidays.
• Best in class 401(k) with company match and profit sharing, up to 8% employer contribution.

Company Description

For over 160 years, Haag-Streit has been a leading provider of medical equipment for ophthalmologists, optometrists, and opticians. Our experience is the foundation for developing, designing, and producing unparalleled medical instruments and equipment.

• Global Leader - Haag-Streit has been a leading provider of medical equipment for ophthalmologists, optometrists, and opticians for over 160 years.
• Strong sense of purpose - Our employees take pride in producing products that serve medical markets worldwide.
• Stability and innovation - Established over 160 years ago, Haag Streit and Reliance Medical Products experience is the foundation for developing, designing, and producing unparalleled medical instruments and equipment.