[Hiring] Field Service Engineer @Elekta

Role Description

Are you a current Elekta employee? Please click here to apply through our internal career site.

Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

The engineers are responsible for the installation and servicing of all Elekta products within Iberia. Based in Valencia Area, this is a home-based role with a requirement to travel throughout Iberia as required and as directed by the Iberia Service Manager.

• Engineers are informed by the office in Madrid or the appropriate Regional Service Manager which work needs to be undertaken.
• Engineers are expected to work under their own initiative to complete the tasks appointed.
• Problems or issues are escalated to the office in Madrid if necessary.
• Activities include:
  • Planned maintenance
  • Emergency corrective maintenance
  • Upgrades
  • Installation work
  • Courtesy calls to local customers
  • Telephone support from the office in Madrid or from a remote location
• Jobs can either be completed within 1 day or may require the engineer to be away from home for several days at a time.
• There is a need for occasional travel to sites outside of the Iberia.
• Technically, the work involves a diverse skill set including:
  • Fault finding complex electronic systems down to component level
  • HT and RF power generation
  • Vacuum systems
  • Water systems
  • Pressurized gas systems
  • Mechanical assembly and adjustment of the radiation beam to achieve the required output specification
• All work is to be carried out in accordance with Elekta’s safety instructions and procedures.
• Any issues or problems that may adversely affect Elekta, the product, its ongoing reliability or the safety of any personnel must be reported to the Service Manager in a timely manner.
• Training and assessment is carried out both in the classrooms at Madrid and on site as necessary.
• Engineers will not be deemed competent to install or maintain a product until the Service Manager has confirmed that the relevant competences and skills have been achieved.
• Engineers with the relevant knowledge and experience will be expected to guide and assess other engineers on site and advise the Service Manager accordingly.
• Upon completion of any work on site, the engineer is required to complete and submit to the appropriate manager the relevant reports and documentation.

Responsibilities

• To have excellent knowledge and proven skills in electronics, mechanics, PCs & servers, networking, high vacuum, high/low voltage & current, diagnostic equipment and a general knowledge of all engineering disciplines.
• To be able to fault find and repair at board level & below.
• To be able to manage own workload.
• To be highly motivated, dynamic, have good leadership skills & be a good problem solver.
• To have a strong customer focus and excellent customer service skills, ensuring high quality care and attention throughout the sales and service process.
• An excellent communicator at all levels; written and verbal output shall be concise and accurate.
• To engender and support Elekta values.
• To represent Elekta in a professional and positive manner.
• To complete the administration requirements of the role in accordance with the quality system in a timely and accurate manner.
• To follow at all times Elekta’s quality and safety policies.
• To be prepared to work as required at times and locations dictated by the needs of the customer and Elekta.
• To provide feedback to the Service Manager on any problems, solutions or opportunities which may need to be communicated to other parties.
• To carry out without supervision corrective maintenance within acceptable time-scales, prompting escalation of the problem if required and maintaining ownership of the problem until the customer is satisfied.
• To install without supervision all systems within the product portfolio to the required specification and within the project time-scales.
• To assist in the promotion and sale of upgrades and options.
• To identify and implement improvements that enhance the customer’s satisfaction with Elekta.
• Demonstrates innovation with regard to installation processes and the Service Business.
• To maintain an up-to-date knowledge of all Elekta products in the service portfolio.
• To provide training to other staff when necessary.