[Hiring] Field Service Engineer @Element Biosciences

Role Description

We are seeking an experienced Field Service Engineer who will play a pivotal role supporting our growing customer base in Canada and part of the Great Lakes region. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. This role will report to the Senior Manager, Field Service Engineering and will be a remote role based in Canada.

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers.
• Identifying root causes and resolving product issues in the field with support when needed.
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions.
• Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Utilizing service CRM software to accurately document work in a timely manner.

Qualifications

• Bachelor’s Degree or Masters with 1+ years of relevant experience in Field Service, engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience).
• Experience with NGS sequencing instrument and sequencing run set up preferred.
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware.
• Strong time management, problem solving, organizational and relationship building skills.
• Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems.
• Experience with multiple full life cycle product launches preferred.
• Proficient with data collection and analysis tools (e.g., in MATLAB, Python, C++ or Java) preferred.
• Experience with fluorescence microscopy helpful.
• Excellent verbal and written communications skills, including technical writing abilities.
• Demonstrated account management skills preferred.

Requirements

• Must be flexible in working hours as this position may require customer support during non-regular business hours.
• Frequently moves boxes weighing up to 20 pounds.

Location

• Remote – Canada required (Toronto, Ottawa or Montreal preferred).

Travel

• International/Domestic travel up to 80%.

Job Type

• Full-time.

Benefits

• In addition to base compensation, you will be eligible for stock options and discretionary annual bonus.
• Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.