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Field Service Engineer
@CAS0 PerkinElmer Scientific Canada ULC
[Hiring] Field Service Engineer @CAS0 PerkinElmer Scientific Canada ULC
Mar 25, 2025 - CAS0 PerkinElmer Scientific Canada ULC is hiring a remote Field Service Engineer. đź’¸ Salary: unspecified. đź“ŤLocation: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
- Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service
- Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed time frame and established maintenance protocols
- Communicate service offerings including training, support, software, laboratory services products and field upgrades
- Partner with our customers to understand their analytical workflow and applications
- Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
- Contribute to account profitability through efficient execution and service delivery
- Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
- Maintain assigned assets including tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
- Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
- Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process
- Seek higher level certification through participation in company sponsored training & development offerings
- Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
Qualifications
- Bachelor’s Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment
- OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment
- OR High School Diploma plus 7+ years direct experience with repair of laboratory equipment
- Ability to travel by air, vehicle, and/or other means of transportation as business requires (typically up to 75% of the time)
- Must have a valid driver’s license
Requirements
- Outstanding interpersonal, written, and verbal communication skills
- Technical problem-solving skills and attention to detail
- Outstanding customer service skills complemented by an ability to listen to and interpret client requests
- Aptitude for technical and practical matters
- MS Office Skills: Outlook, PowerPoint, Word
- Excellent interpersonal skills; excellent team player with customer satisfaction focus
- Ability to follow written and verbal directions, read and understand technical bulletins and service manuals
- Work under time constraints, maintain alertness and concentration
- Work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
Preferred Qualifications
- Experience using Microsoft 365
- Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
- Vendor issued certification on relevant laboratory equipment
- Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
- Ability to do cross-border travel, e.g., USA, UK
Working Environment
- Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.)
- Job pace may be fast and job completion demands may be high
- Must be able to remain in a stationary position more than 25% of the time
- The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite
- Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function
- Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds)
- Specific vision abilities required include the ability to observe details at close range, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
- Employee may be required to handle hazardous waste according to local, state, and federal regulations
- Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste
- Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals
- May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment
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| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
đź’¸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
