Back to Remote jobs >
All others
Field Service Engineer
@KE02 Internet Solutions Kenya Limited
[Hiring] Field Service Engineer @KE02 Internet Solutions Kenya Limited
Mar 25, 2025 - KE02 Internet Solutions Kenya Limited is hiring a remote Field Service Engineer. 💸 Salary: unspecified. 📍Location: Kenya.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Networking Remote Field Service Engineer (L2) is a developing engineering role within the region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
- Perform defined tasks and proactively support the service desk by receiving calls and managing incidents, problems, requests, and events as needed.
- Maintain the support process and ensure that requests for support are handled according to procedures.
- Use service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports, working with users, other staff, and suppliers as appropriate.
- Ensure the usage of knowledge articles in incident diagnosis and resolution and assist with updating them as and when required.
- Foster good relationships with all stakeholders including vendors, carriers, and colleagues.
- Identify, prioritize, diagnose, and resolve incidents according to agreed procedures.
- Report and escalate unresolved incidents to next-level engineers and/or third-party vendors and follow up until the incident is resolved.
- Investigate, identify, and document the root cause of incidents, events, and problems to ensure proactive future management.
- Provide continuous feedback to clients and affected parties by updating all systems, portals, and ticketing tools as prescribed by standard operating procedures.
- Maintain accurate, complete, and current configuration of configuration items (CIs) with correct information related to CI controls in a secure manner by tracking changes and ensuring they are up to date.
Qualifications
- Bachelor's degree or equivalent in Information Technology, Computing or a related field.
- Professional-level certifications in various networking technologies, including any of the following: Cisco CCNA, Juniper JNCIP, Microsoft 365, Mikrotik, and Fortinet.
Requirements
- Moderate experience in networking technologies such as routing, switching, Wireless, core networks and access/distribution layers.
- Moderate experience in technical support to clients.
- Moderate experience in diagnosis and troubleshooting.
- Moderate experience providing remote support in Networking technologies.
Company Description
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
- We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
- As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
- Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
- We are also one of the leading providers of digital and AI infrastructure in the world.
- NTT DATA is part of NTT Group and headquartered in Tokyo.
Similar Remote Jobs
More All Others jobs
-
All others $221,000.00 - $286,000.00 USAMar 29, 2025
More jobs in Kenya
-
All others r68,079 - r102,118 in south africa, ksh456,288 - ksh684,432 in kenya, €3,289 - €4,934 in ethiopia, cfa1,439,560 - cfa2,159,340 in burkina faso, ugx13,721,907 - ugx20,582,860 in uganda, zmw83,095 - zmw124,643 in zambia South Africa, Burkina Faso, Ethiopia +3 moreMar 28, 2025
-
Finance / Legal unspecified Northern America, Americas, Latin America (LATAM) +309 moreMar 28, 2025 -
Software Development p120,000-p160,000 (monthly package) Northern America, Americas, Latin America (LATAM) +309 moreMar 27, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,187 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: Kenya |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
unspecified
|
Remote
Location
Kenya
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Kenya |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
