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Field Service Engineer
@Dynex Technologies
[Hiring] Field Service Engineer @Dynex Technologies
Mar 12, 2025 - Dynex Technologies is hiring a remote Field Service Engineer. 💸 Salary: $80,000 - $100,000. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Provide high-level on-site technical service and support to clients/customers; responsible for testing, diagnosing, repairing and documenting services of all Dynex Technologies products at customer site or at factory depot.
- Test, diagnose, and repair Dynex products
- Effectively communicate with customers to ensure satisfaction
- Provide same day or within 24 hours response to customer phone calls and e-mails
- Follow up within 24 hours after the service is completed
- Communicate with Dispatch and Dynex personnel to report daily status, service ETA, completed service call information, problems, opportunities, costs, and customer needs
- Thoroughly clean up work area upon completion of a service repair job
- Maintain documentation for all ECN, technical bulletins, versions of hardware, firmware, and software for Dynex products
- Complete service orders and customer surveys on-site and obtain customer signature for all completed work
- Complete service reports within 24 hours of returning from field service visits
- Complete expense reports within 1 week after last field service visits for that week
- Quote on billable instrument repairs within 3 days of receipt of a quote request/approval
- Complete in-house repairs and on-site repair of instruments in the given mean time
Qualifications
- AS degree in electronic technology or equivalent
- 3 to 5 years of experience
- Must be able to travel 60-99%
Requirements
- Proficient in CRM/service software, Word, Excel, PowerPoint, and Outlook
Benefits
- Medical, dental, life and disability insurance
- Section 125
- 401(k)
- Flexible schedules
- Educational assistance
- Great work environment
Salary Description
$80,000 - $100,000
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
$80,000 - $100,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 12, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
