[Hiring] Field Policy and Procedure Manager @DaVita Kidney Care

Role Description

This remote based Clinical Policy and Procedure Manager position manages DaVita teammates visibility/access to clinical electronic policies and procedures platform (eP&P), coordinates biannual field training, and collaborates with the Clinical P&P work groups/subject matter experts (SMEs) to develop online clinical P&P training courses that help the field teammates implement new and revised clinical P&P updates. In addition, this position works closely with the clinical P&P team to maintain clinical policies and procedures that meet all OSHA, CMS, TJC, AAMI, Federal, State and local regulations and requirements for DaVita’s dialysis facilities.

• Management of electronic Clinical P&P systems, including but not limited to, document relationships, permissions, maintenance, and clinical hierarchy oversight, while collaborating with the vendor(s) and leadership to enhance system functionality and visibility for field teammates.
• Develop and maintain training materials to ensure clinical P&P content remains accurate, assessable, and visible to users within appropriate timeframes.
• Respond to and resolve Clinical P&P ServiceNow Tickets.
• Comprehension and coordination of the process required to make facility specific clinical P&P document(s) available to applicable teammates within eP&P.
• Develop and coordinate training materials, including online courses and resources tailored to applicable modalities, teammate job roles, and Medical Director role in preparation for biannual training.
• Collaborate with designated online course developers and obtain legal and Compliance approval for clinical P&P training materials prior to field release, while providing additional support as needed.
• Lead and participate in semi-annual clinical P&P reviews within established timelines, ensuring review and approval processes are followed and feedback is communicated to the appropriate workgroups.
• Customize and manage the review process for clinical P&P by partnering with Subject Matter Experts and the clinical P&P Team to develop and deliver draft materials to the Clinical P&P Oversight Committee.
• Maintain current knowledge of medical research and clinical practice data to facilitate the development and ongoing review of related clinical policies and procedures.
• Other duties and responsibilities may be assigned including but not limited to:
  • Coordinating with clinical P&P Team to provide backup coverage for other team members, as needed.
  • Attend or lead team meetings, phone conferences, and training as needed.
  • Travel required: up to 10%.
  • Know, understand, and follow teammate guidance, employment policies, and department or company procedures.

Qualifications

• Associated Degree in Nursing or higher from accredited school of nursing or three-year diploma from accredited diploma program required, BSN preferred.
• Current RN license in state of practice required.
• CNN or CDN required within one year of hire or position change.
• Minimum of three (3) years’ nephrology nursing experience required.
• Experience in writing, updating, and maintaining clinical policies and procedures preferred.
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint and Outlook required.

Requirements

• Commitment to and role model DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun.
• Self-directed; able to function independently and as a member of a team.
• Strong written, verbal, and interpersonal communications skills.
• Demonstrates collaborative and relationship-building skills.
• Demonstrates proficiency in consultative skills when addressing complex inquiries.
• Demonstrates time management skills and ability to handle multiple priorities.
• Demonstrates strengths in organizational, attention-to-detail, follow-through, analytical, reasoning, critical thinking, and problem-solving skills.
• Demonstrates ability to manage multiple projects, deadlines, and priorities in a fast-paced environment.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave and more.
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.