[Hiring] Field Engineer @CCI Systems, Inc.

Role Description

We are seeking a Field Engineer to provide technical expertise pertaining to customer network upgrades, services, field management, and project administration with a full understanding of HFC distribution systems.

• Assess Outside Plant (OSP) and Inside Plant (ISP) hardware and infrastructure including but not limited to:
  • Plant documentation
  • Hybrid Fiber Coax (HFC) active and passives
  • Reading and understanding OSP diagrams/drawings
  • Taking and maintaining accurate field notes
  • Operation of a bucket truck
  • Accessing network enclosures and nodes
  • Operation of testing gear
• Correct customer network failures and improve overall network performance using sweep gear and CATV test equipment.
• Diagnose and repair plant-related issues to reduce upstream noise and forward path impairments within the cable system using standard OSP tools including OTDR's, TDR’s, light meters, and signal strength meters.
• Conduct targeted system sweeps, document findings, and deliver system information to create system reports.
• Perform head end and meter set up.
• Perform DOCSIS 3.1 testing and assessments.
• Calculate system signal losses and make necessary adjustments to resolve issues.
• Reduce and diagnose upstream noise within the cable system.
• Install/align/optimize HFC equipment including fiber optic nodes and related equipment.
• Install in-line devices on system backbone (node, amplifiers, line extenders, taps, splitters, and power supplies) as necessary for sweep and system upgrade projects.
• Work with customers, subcontractors, and other team members in the field to define, collect, and determine information from customers and customer facilities for project requirements.
• Implement and oversee a team of technically sound, customer-minded, and quality-focused technicians and subcontractors tasked with delivery of best-in-the-world services to CCI Systems, Inc. customers.
• Assign daily workload to in-house technical staffing and subcontract labor to enable TFS to fulfill contract obligations with customers.
• Work with project managers to ensure daily field operations, staffing, quality control, and deliverables are driving necessary profitability goals per project.
• Approve weekly project documentation; this includes subcontractor production reporting, in-house employee production reporting, technical documentation, and other necessary documentation.
• Meet with customers at local level to discuss any project-related issues.
• Understand the project SOW and escalation process for deviations.
• Report accurate daily project updates for productivity tracking and project billing.
• Define, develop, and share technical knowledge and stay current on technical advancements.
• Ensure the proper development and training of new employees to assigned project.
• Perform other duties and special projects as assigned by management.

Qualifications

• 5-7 years’ experience as a Coax Splicer.
• 5-7 years’ experience in a HFC Sweep/Technician role within the Service Provider space.
• Consulting background and experience working with multiple customers preferred.
• Sweep certification preferred.
• DOT Certification & Bucket Truck and Safety Certifications preferred.
• Test equipment will include but not limited to:
  • VIAVI SCU 1800 Sweep Generator
  • VIAVI OneExpert ONX-630
  • VIAVI DSP TDR
  • OTDR
  • VOM
  • Light Meter
• Full understanding of Viavi/JDSU gear regarding sweep; includes head end and meter set up.
• DOCSIS testing experience.
• Full understanding of an HFC head end; combining, optics (forward and return), and basic understanding of CMTS, FTTX, and ISP.
• In-depth understanding of OSP (outside plant) and proficient in troubleshooting.
• Test result evaluation and reporting.
• Able to work independently on projects and take direction from teammates and develop skills to advance professionally.
• Strong verbal and written communication skills.
• Ability to take direction and work within timelines.
• Demonstrates leadership skills to positively influence others, mentor, and collaborate with teammates, communicate on the level of others, listen, and understand people in circumstances common in the workplace.
• The ability to embrace corporate values, understand the company vision, and exemplify CCI leadership behaviors.

Requirements

• Shift is Monday-Friday between the hours of 7:00 a.m. to 4:00 p.m. and/or 11:00 p.m. to 7:00 a.m. CST but must be able to work outside normal business hours when required for system maintenance and subscriber outages.
• Approximately 75% nationwide travel is required, typically 14 days on-site, travel days, and 5 days off at home.
• Must have a valid driver’s license and a good driving record.
• Must be able to pass a DOT Medical Examination to obtain and maintain a DOT Commercial Motor Vehicle Certification.
• This is a remote position when not traveling.