[Hiring] Field Auditor @Risk & Security Management

Role Description

The Field Auditor conducts on-site compliance audits on behalf of clients to ensure adherence to financing agreements and asset management requirements. Operating with high autonomy across various retail locations, this role involves regular scheduled audits at vehicle and asset dealerships to verify and reconcile all floor stock under finance arrangements. The position requires extensive travel, outdoor work in varying weather conditions and professional engagement with client customers to achieve compliance objectives whilst maintaining positive business relationships.

RS VALUES

• Act with Integrity
  • Maintain strong client focus and follow through on commitments
  • Be transparent and do what’s right, even in challenging situations
• Better Together
  • Collaborate effectively with colleagues and stakeholders
  • Share knowledge and respect diverse perspectives
• Leap, Grow, Excel
  • Demonstrate curiosity and continuously improve skills
  • Challenge the status quo and embrace change
• Own It & Make it Happen
  • Take responsibility for outcomes and deliver on expectations
  • Make informed decisions and feel empowered to act
• Thrive!
  • Balance professional demands with personal wellbeing
  • Bring positive energy and authenticity to the role

Key Responsibilities and Duties

• Operational Delivery
  • Conduct field audits at dealerships and retail locations according to scheduled requirements
  • Professionally engage with asset dealers and their employees to manage expectations and achieve cooperative audit outcomes
  • Verify VIN or serial numbers, record odometer readings and photograph assets as required by client specifications
  • Use RS systems (AIMS) and various client field applications on mobile devices to access and complete audits effectively
  • Maintain strict adherence to audit schedules and individual attendance requirements
  • Reconcile and account for unsighted assets for various reasons, such as sold units, loan units and third-party locations
• Compliance & Risk Management
  • Following client specific procedure guides
  • Identifying and reporting potential known red flags at dealerships
  • Following predefined procedures based on the audit results i.e. dealer to pay all outstanding delivered units prior to leaving
  • Ensuring tasks are completed in a logical sequence to ensure best workflow, speed and accuracy
• Client and Stakeholder Relations
  • Maintain professional image and minimise potential adverse impacts on dealer operations and customer interactions
  • Build and maintain productive relationships with dealers and their staff
  • Engage effectively with RS operational staff to finalise audits and resolve issues
  • Represent RS and client interests professionally in all interactions
  • Manage dealer expectations whilst achieving audit objectives
• Documentation & Reporting
  • Maintain detailed and accurate records of all audit activities
  • Provide comprehensive images, location notes and administrative information as required
  • Track and document stock movements, personnel changes and any dealer concerns
  • Update customer information and provide insights to support future audits
  • Complete audit finalisation requirements within specified timeframes
• Team Support & Development
  • Support and collaborate with other auditors across the field team
  • Assist with training, mentoring and guidance of less experienced team members
  • Share knowledge and best practices to improve team performance
  • Participate in organisational duties including compliance and performance activities

Technical Competencies

• Outstanding written and verbal communication skills
• High level of attention to detail and accuracy
• Strong time management and prioritisation abilities
• Proven ability to work autonomously with minimal supervision
• Excellent problem-solving and trouble-shooting skills
• Proficiency with mobile technology, applications and RS systems
• Physical capability for outdoor work in various weather and site conditions
• Professional relationship-building and stakeholder management skills

Role Requirements

• Essential
  • Valid Driver’s License (mandatory and must be maintained)
  • Proven ability to meet deadlines in a fast-paced environment
  • Strong empathetic and professional communication skills
  • Ability to work independently and manage workflow effectively
  • Physical capability for extensive travel and outdoor work
  • Satisfactory National Police Check
• Desirable
  • Stock Control experience within the automotive industry
  • Dealer experience in automotive, agricultural, commercial or leisure industries
  • Commercial financial services or audit experience
  • Field work experience
  • Familiarity with asset verification and tracking processes

Key Performance Indicators

• Completion of all scheduled audits within required timeframes
• Quality and accuracy of audit record keeping and finalisation
• Adherence to client requirements and service level agreements
• Dealer and customer satisfaction with audit process
• Effective engagement and communication with RS operational staff
• Compliance with health and safety requirements and incident reporting