[Hiring] Field Applications Specialist @Roche

Role Description

This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring.

As a Field Applications Specialist , you will be a key member of our Customer Support team as the primary scientific and technical representative in the state of Washington, Idaho & Alaska, primarily supporting the Seattle, WA area for Roche systems in customer laboratories within the Core Lab space. You will be responsible for providing best-in-class on-site customer support, including:

• Application implementation
• Operator training
• Troubleshooting for diagnostic instrumentation and assays throughout the entire product life cycle

The Opportunity:

• Build and maintain strong, collaborative relationships with customer stakeholders, ensuring a high level of customer satisfaction and creating value within the customer’s lab operations.
• Consult with customers on lab needs and act as a partner by supporting the customer throughout the product lifecycle, including supporting product upgrades and other changes.
• Perform and/or assist with the installation of complex diagnostic instruments, software, and reagent applications in customer laboratories.
• Validate system performance to ensure it meets manufacturer specifications.
• Deliver and, in some cases develop, comprehensive on-site training to laboratory personnel on the proper use and maintenance of Roche systems.
• Act as the primary on-site resource for resolving complex technical issues related to instrumentation, software, and assay performance.
• Provide scientific and applications expertise to laboratory stakeholders and medical professionals.
• Serve as the customer liaison and collect feedback from customers on product performance, features, and usability.
• Partner with the sales team and leverage in-depth technical knowledge during pre-sales activities.
• Ensure consistent customer experiences by following Roche protocols and procedures.
• Maintain accurate and timely records of all service activities, customer interactions, and technical issues using Roche’s CRM system.
• Complete all administrative duties, such as travel and expense reporting, as required.
• Overnight travel within a designated territory, which can range from a specific state to a larger region.

Qualifications

• Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, and/or relevant experience.
• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment (including internships, college, certification time, etc.)

Requirements

• Medical Laboratory Technologist/Scientist (ASCP/AMT) or equivalent clinical laboratory experience in a clinical environment.
• Experience working in a clinical environment with a demonstrated knowledge of clinical chemistry and immunoassay.
• Ability to learn Roche solutions for applicable franchises (i.e. chemistry, immunology, life sciences, IT solutions), and stay current with industry trends.
• Diagnose and solve technical problems efficiently and effectively.
• Experience implementing new instrumentation or methodologies in a clinical or research laboratory environment.
• Effective written/verbal communication skills as well as project and stakeholder management experience.
• Effective customer consultative skills which includes advanced scientific knowledge and analysis, training, exceptional customer engagement, and fostering of strong customer relationships.
• Demonstrated ability to coach and mentor junior staff and lead by example.
• Ability to work as a field-based individual contributor with independence and autonomy.

Benefits

• This is a remote, field-based position. Travel including overnight is expected to be 70% or more based on business and customer support needs.
• A company car is provided with this position.
• No relocation benefits available for this job posting.
• The expected salary range for this position based on the primary location of Seattle, WA is 69,600.00 - 129,200.00 USD Annual.
• Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.
• A discretionary annual bonus may be available based on individual and Company performance.