[Hiring] Field Applications Manager @Thermo Fisher Scientific

Role Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.

As Field Applications Manager (m/f/d) for Thermo Fisher Scientific’s Transplant Diagnostics division, you will lead and develop a team of four field-based Field Application Scientists while continuing to provide hands-on customer support. The role is approximately 50% team leadership and 50% field application support, with a primary focus on customers in the DACH / German-speaking region.

A Day in the Life:

• Coach and develop the FAS team, set clear goals, and coordinate coverage across customer demonstrations, training, installations, troubleshooting, and technical workshops.
• Work closely with Sales, channel partners, and cross-functional teams to prioritize customer needs and resolve complex issues.
• Visit customers to provide product demonstrations, training, installation support, and troubleshooting.
• Share customer feedback with internal teams and represent TDX at relevant customer and industry events.

What to expect:

• Lead, coach, and develop four field-based Field Application Scientists through regular one-to-ones, performance discussions, feedback, and career development.
• Plan and balance team coverage for customer training, demonstrations, installations, troubleshooting, workshops, and other field activities.
• Align FAS support with strategic accounts, key opportunities, channel partners, and regional priorities.
• Coordinate responses to critical or complex customer issues with Technical Application Specialists, Product Support Specialists, Field Service Engineers, R&D, and other teams.
• Support consistent FAS processes, including pre-visit preparation, post-visit follow-up, Trip Reports, Customer Inquiry documentation, and escalation of unresolved issues.
• Own team onboarding, training, and competency development, including readiness for legacy products and new product introductions.
• Monitor workload, field coverage, responsiveness, and customer outcomes to identify gaps and improve team effectiveness.
• Deliver field-based product demonstrations, customer and channel-partner training, installation support, and product troubleshooting.
• Develop experimental troubleshooting plans and collaborate with Technical Application Specialists on Customer Inquiries.
• Facilitate technical workshops and training programs, and contribute to webinars, video tutorials, and other customer training materials.
• Coordinate customer visits with Sales Consultants, channel partners, and Regional Commercial Managers before and after travel.
• Communicate customer feedback, unmet needs, and product observations to relevant internal teams.
• Maintain field activity and Customer Inquiry records, and communicate visit outcomes and follow-up actions promptly.
• Represent TDX at transplantation / HLA conferences, trade shows, and customer events.
• Contribute field input to NPI projects, product documentation, instructions for use, and other customer-facing materials as needed.
• Follow applicable quality, regulatory, safety, travel, and business policies.

Qualifications

• A bachelor’s degree or higher from an accredited institution in the biological or chemical sciences.
• At least seven years of experience in an HLA laboratory, Field Application Scientist role, or related HLA / transplantation environment.
• Demonstrated people leadership, coaching, and performance management experience.
• Experience leading a geographically dispersed, field-based scientific or technical team is strongly preferred.
• Direct experience and practical knowledge of TDX Antibody Detection and/or Molecular Typing products is required.

Requirements

• Knowledge of transplantation / HLA laboratory workflows, technical applications, and customer requirements.
• Practical experience with field-based customer training, product demonstrations, installation support, and structured troubleshooting.
• Ability to create and facilitate technical programs for small and large audiences.
• Ability to schedule and complete customer or channel-partner visits on short notice.
• Sound independent judgment in customer support, team prioritization, escalation, and resource allocation.
• Ability to collaborate across Commercial, Product Support, Field Service, Marketing, R&D, Product Management, and other functions.
• Effective written and verbal communication with employees, management, customers, channel partners, and third parties.
• Fluent written and spoken German and English; additional European languages are an advantage.
• Proficiency with Microsoft Office, particularly Word, Excel, and PowerPoint.
• Ability to travel extensively and work effectively in a highly field-based role.

Benefits

• Competitive remuneration and annual incentive plan bonus.
• Healthcare and a range of employee benefits.
• Employment with an innovative, forward-thinking organization.
• Outstanding career and development prospects.
• Exciting company culture that stands for integrity, intensity, involvement, and innovation.