[Hiring] Field Application Specialist @Diligent Robotics

Role Description

The Field Application Specialist will get Moxi robots up and running in hospitals:

• Install, set up, and test Moxi robots at new and expanding hospital sites.
• Map hospital floors and teach Moxi robots to use doors and elevators.
• Support live fleets as sites grow and change, including map updates, adding robots and expanding to new units.
• Diagnose and fix hardware and software issues, and escalate complex problems with clear, detailed tickets.
• Monitor robots during launches and keep implementation tasks on schedule.
• Train hospital staff and leaders on working with Moxi robots, and build trust with nursing, pharmacy, lab and facilities teams.
• Follow customer issues through to resolution and act as the customer’s advocate inside Diligent.
• Share field feedback with Engineering and Product to improve Moxi robots, including support for new integrations.
• Support network and site surveys for prospective and newly signed hospitals.
• Write and update training materials, user guides and procedures that make launches faster and repeatable.
• Provide on-call support before or after hours as needed.

Qualifications

• Strong troubleshooting skills across hardware and software, with no hesitation to open equipment to diagnose issues when necessary.
• Hands-on Linux terminal experience (command line, reading logs); coding or scripting is a plus.
• Confidence explaining technical topics to diverse audiences of varying technical understanding, including clinical staff, facility teams, and hospital leadership.
• Comfort working on your own in a busy, unpredictable environment and juggling priorities with little supervision.
• Able to collaborate and support teammates, maintaining strong cross-functional teamwork when needed.
• Healthcare or hospital experience is a plus, not a requirement.

Requirements

• A technical background, whether through a degree, certification or hands-on work in areas like field service, IT/networking, electronics or robotics.
• Up to 50% travel, often Monday–Friday, with occasional weekends.
• A flexible schedule, including some nights, weekends and holidays, and before- or after-hours on-call support during launches.
• Valid US driver’s license.
• Ability to meet and maintain hospital vendor credentialing (e.g., drug screen, immunizations, background check).
• Ability to stand and walk for extended periods across large hospital campuses, and to lift up to 40 lbs.