[Hiring] Field Application Scientist @Pluslife

Role Description

• Provide technical training to distributor engineers and application specialists, conduct advanced troubleshooting, and evaluate service quality.
• Support end users with instrument operation, workflow guidance, and POC molecular testing application training; provide Level 2 technical support.
• Work with distributors to complete instrument installation, calibration, and verification, and troubleshoot hardware/software issues (remotely and on-site).
• Localize and improve training materials, SOPs, and user manuals based on local language needs and usage scenarios.
• Through on-site support and field visits, monitor instrument performance and testing quality; participate in EQA activities and data reporting.
• Collect and relay issues raised by distributors and end users, producing structured reports to support product and R&D improvements.

Qualifications

• Bachelor’s degree or above in Biomedical Engineering, Medical Laboratory Science, Molecular Biology, or a related field.
• 3–5 years of technical support experience in molecular diagnostics, medical devices, or POC systems.
• Experience training distributors; experience in West Africa or resource-limited settings is preferred.
• Strong troubleshooting capability across hardware, reagents/consumables, and system-level issues.
• Professional fluency in English and French as working languages, with strong cross-cultural communication skills.
• Travel 50–70% in West Africa.