[Hiring] Facility Manager III @BGIS

Role Description

The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, and efficiently as per the operating parameters of the Statement of Work and management contract. This job is accountable for the management, financial, and operational performance of a facility or group of facilities within a region. The Facility Manager III is the primary BGIS representative for day-to-day contact with the Client and the Tenants for performance of the contract. The FM III will manage a portfolio of properties across Canada for a specific client user base.

Key Duties & Responsibilities

• Exemplify Customer Service and Create Memorable Customer Experiences
• Is the single point of contact for a portfolio of properties and all facility related requests.
• Manages customer relationships and provides proactive communications.
• Builds strong relationships with end users and is a trusted partner with the assigned line of business/client.
• Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility.
• Responds to incidents and ensures timely resolution of facility requests with insightful & proactive communication with concerned parties.
• Coordinates with third parties, internal concerned parties, and client concerned parties to ensure that solutions are holistic, timely, cost-effective, and relevant to end user needs.
• Provides a “white glove” service level and experience for a portfolio of properties with a high touch need.
• Effectively manages escalations with a sense of urgency congruent with client expectations.
• Financial Control
• Responsible for the development of budgets (O&M, Transaction {rents etc.} and capital project expenditures) and be able to defend the logic to superiors and clients.
• Using financial reports, perform monthly budget analysis and re-forecast allocations as necessary.
• Meet annual targets as per contractual performance indicator.
• Facilities Management
• Manages facilities with square footage of 500,000 square feet.
• Manage all aspects of facility requests including oversight and monitoring of all work orders, escalations, preventative maintenance activities, incidents, and small projects.
• Properties generally have single tenants with simple building operations components e.g. HVAC system, life safety system etc.
• Liaison with Client and Tenant on day-to-day facility management activities.
• Develop and maintain complex preventative and corrective maintenance schedules; perform all maintenance to ensure asset integrity and value of all building systems and architectural components.
• Ensure compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, building code, and health and safety issues.
• Prepare tender documents for RFP, tender, and analyze bids.
• Negotiate best possible terms and prepare contract documents.
• Approve service contracts up to authority level.
• Monitor sub-contractor performance.
• Prepare strategic analysis of properties considering financial indicators, market analysis, and long-term project plans.
• Monitor service level requests from clients and ensure that they are within the scope of the contract; prepare service level change orders as required.
• Annual Building Inspection (ABI)
• Perform annual inspection of all sites and evaluate the condition of all building components.
• Derive a project plan for future maintenance activities and input into Capital Planning.
• Tenant Service Work
• Evaluate tenant requests and demonstrate expertise by recommending cost-saving or otherwise more beneficial alternatives.
• Performance Evaluators
• Monitor results of various contract service performance indicators and develop action plans for deviations.
• Meet all service level performance indicators.
• Perform simple cost-benefit analysis.
• People Management
• Supervise Team Member(s) including directing activities, establishing goals and objectives, performance evaluation, and communicating vision for operations and maintenance; supervise facility managers.
• Other duties as assigned.

Qualifications

• Five to ten years’ experience in a property/facility management environment.
• Excellent communication and relationship management skills.
• Excellent people management skills.
• Self-starter, willing to learn, able to work independently.
• Excellent business management/development skills.
• Excellent at planning and organizing.
• Strong negotiation skills.
• Knowledge of building standards and requirements.
• Strong analytical and problem-solving skills.
• Superior communication and facilitation skills required to advise and influence client.
• Strong computer skills.
• Strong customer focus.
• Strong technical knowledge.
• Ability to multitask and meet strict deadlines under pressure.
• Ability to work in a high touch environment with high client expectations.

Licenses and/or Professional Accreditation

• Certified Facility Manager through International Facility Management Association (IFMA).
• Certified Property Manager through Institute of Real Estate Management.
• Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI).
• Real Property Administrator through Building Owners and Managers Institute (BOMI).

Benefits

This is a regular, full-time position with a salary range of $84,493 to $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, and performance related to this role.